[asterisk-users] Queue not dialing out to cell phone for some reason

[Ivan Demkovitch]

John,
This is output of command below. How do I enable and log queue events?The 1555 at callcentric is the one I'm curious about. I just tried calling into "sales" again and it didn't change this "last was 1219067" output
Sales has 0 calls (max unlimited) in 'ringall' strategy (9s holdtime, 156s talktime), W:0, C:4, A:6, SL:0.0% within 0s
   Members:
      SIP/15555555555 at callcentric (ringinuse disabled) (Not in use) has taken 4 calls (last was 1219067 secs ago)
      SIP/FF4C119EEBF8-SLS (ringinuse disabled) (Not in use) has taken no calls yet
      SIP/FF1565AABB2D-SLS (ringinuse disabled) (Invalid) has taken no calls yet
      SIP/FF9EF375CCFC-SLS (ringinuse disabled) (Not in use) has taken no calls yet
   No Callers

      From: John Kiniston <johnkiniston at gmail.com>
 To: idemkovitch at yahoo.com; Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users at lists.digium.com> 
 Sent: Thursday, November 15, 2018 2:21 PM
 Subject: Re: [asterisk-users] Queue not dialing out to cell phone for some reason
   
what does the output of 'queue show sales' show?

Do you have queue logging enabled? Have you looked in the queue log to see what events are firing?

On Thu, Nov 15, 2018 at 9:55 AM Ivan Demkovitch <idemkovitch at yahoo.com> wrote:

Hello,
I have queues.conf setup with a group like so:
[Sales](StandardQueue)
announce = first
member => SIP/FF4C119EEBF8-SLS
member => SIP/FF9EF375CCFC-SLS
member => SIP/13145555555 at callcentric ;Eric's cell
member => SIP/FF1565AABB2D-SLS ;Eric's Yealink
So, my idea here that it should ring all 4 phones at the same time. And it does work but randomly.I did trace a call and this is what I see. Only 2 phones (internal) called. External SIP at callcentric is not being called.
Any idea why it's not being called?

    -- Executing [1 at automated_attendant_normal:1] Verbose("SIP/callcentric15-00000435", "1, Caller "DEMKOVITCH,IVAN" <13144880983> has entered the sales queue") in new stack
  Caller "aa" <15555555555> has entered the sales queue
    -- Executing [1 at automated_attendant_normal:2] Goto("SIP/callcentric15-00000435", "queues,7001,1") in new stack
    -- Goto (queues,7001,1)
    -- Executing [7001 at queues:1] Verbose("SIP/callcentric15-00000435", "2,"aa" <1555555> entering sales queue") in new stack
  == "aa" <15555555555> entering sales queue
    -- Executing [7001 at queues:2] BackGround("SIP/callcentric15-00000435", "/etc/asterisk/automated-attendant-prompts/aa_sales") in new stack
    -- <SIP/callcentric15-00000435> Playing '/etc/asterisk/automated-attendant-prompts/aa_sales.slin' (language 'en')
    -- Executing [7001 at queues:3] Queue("SIP/callcentric15-00000435", "sales,,,,85") in new stack
    -- Started music on hold, class 'default', on channel 'SIP/callcentric15-00000435'
  == Using SIP RTP CoS mark 5
    -- Called SIP/FF9EF375CCFC-SLS
  == Using SIP RTP CoS mark 5
    -- Called SIP/FF4C119EEBF8-SLS
    -- SIP/FF4C119EEBF8-SLS-00000437 is ringing
    -- SIP/FF9EF375CCFC-SLS-00000436 is ringing
    -- Nobody picked up in 30000 ms
    -- Nobody picked up in 30000 ms
    -- Stopped music on hold on SIP/callcentric15-00000435
    -- Playing periodic announcement
    -- <SIP/callcentric15-00000435> Playing 'queue-periodic-announce.ulaw' (language 'en')
    -- Started music on hold, class 'default', on channel 'SIP/callcentric15-00000435'
  == Using SIP RTP CoS mark 5
    -- Called SIP/FF9EF375CCFC-SLS
  == Using SIP RTP CoS mark 5
    -- Called SIP/FF4C119EEBF8-SLS
    -- SIP/FF4C119EEBF8-SLS-00000439 is ringing
    -- SIP/FF9EF375CCFC-SLS-00000438 is ringing
    -- Nobody picked up in 30000 ms
    -- Nobody picked up in 30000 ms
    -- Stopped music on hold on SIP/callcentric15-00000435
    -- Playing periodic announcement


   
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