<html><head></head><body><div style="color:#000; background-color:#fff; font-family:Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif;font-size:16px"><div><span></span></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1542243121702_16504">John,</div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1542243121702_16503"><br></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1542243121702_16506">This is output of command below. How do I enable and log queue events?</div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1542243121702_16523">The 1555@callcentric is the one I'm curious about. I just tried calling into "sales" again and it didn't change this "last was 1219067" output</div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1542243121702_16502"><br></div><div class="qtdSeparateBR" id="yui_3_16_0_ym19_1_1542243121702_16507" dir="ltr">Sales has 0 calls (max unlimited) in 'ringall' strategy (9s holdtime, 156s talktime), W:0, C:4, A:6, SL:0.0% within 0s<br id="yui_3_16_0_ym19_1_1542243121702_16496"> Members:<br id="yui_3_16_0_ym19_1_1542243121702_16497"> SIP/15555555555@callcentric (ringinuse disabled) (Not in use) has taken 4 calls (last was 1219067 secs ago)<br id="yui_3_16_0_ym19_1_1542243121702_16498"> SIP/FF4C119EEBF8-SLS (ringinuse disabled) (Not in use) has taken no calls yet<br id="yui_3_16_0_ym19_1_1542243121702_16499"> SIP/FF1565AABB2D-SLS (ringinuse disabled) (Invalid) has taken no calls yet<br id="yui_3_16_0_ym19_1_1542243121702_16500"> SIP/FF9EF375CCFC-SLS (ringinuse disabled) (Not in use) has taken no calls yet<br id="yui_3_16_0_ym19_1_1542243121702_16501"> No Callers<br><br></div><div class="yahoo_quoted" id="yui_3_16_0_ym19_1_1542243121702_16458" style="display: block;"> <div id="yui_3_16_0_ym19_1_1542243121702_16457" style="font-family: Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div id="yui_3_16_0_ym19_1_1542243121702_16456" style="font-family: HelveticaNeue, Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px;"> <div id="yui_3_16_0_ym19_1_1542243121702_16471" dir="ltr"> <font id="yui_3_16_0_ym19_1_1542243121702_16470" face="Arial" size="2"> <hr size="1" id="yui_3_16_0_ym19_1_1542243121702_16472"> <b id="yui_3_16_0_ym19_1_1542243121702_16483"><span id="yui_3_16_0_ym19_1_1542243121702_16482" style="font-weight: bold;">From:</span></b> John Kiniston <johnkiniston@gmail.com><br> <b><span style="font-weight: bold;">To:</span></b> idemkovitch@yahoo.com; Asterisk Users Mailing List - Non-Commercial Discussion <asterisk-users@lists.digium.com> <br> <b><span style="font-weight: bold;">Sent:</span></b> Thursday, November 15, 2018 2:21 PM<br> <b><span style="font-weight: bold;">Subject:</span></b> Re: [asterisk-users] Queue not dialing out to cell phone for some reason<br> </font> </div> <div class="y_msg_container" id="yui_3_16_0_ym19_1_1542243121702_16455"><br><div id="yiv9777175899"><div id="yui_3_16_0_ym19_1_1542243121702_16454"><div id="yui_3_16_0_ym19_1_1542243121702_16469" dir="ltr"><div id="yui_3_16_0_ym19_1_1542243121702_16468">what does the output of 'queue show sales' show?<br clear="none"><br clear="none"></div>Do you have queue logging enabled? Have you looked in the queue log to see what events are firing?<br clear="none"></div><br clear="none"><div class="yiv9777175899gmail_quote" id="yui_3_16_0_ym19_1_1542243121702_16453"><div class="yiv9777175899yqt4091416299" id="yiv9777175899yqt95787"><div id="yui_3_16_0_ym19_1_1542243121702_16467" dir="ltr">On Thu, Nov 15, 2018 at 9:55 AM Ivan Demkovitch <<a href="mailto:idemkovitch@yahoo.com" target="_blank" rel="nofollow" shape="rect" ymailto="mailto:idemkovitch@yahoo.com">idemkovitch@yahoo.com</a>> wrote:<br clear="none"></div><blockquote class="yiv9777175899gmail_quote" id="yui_3_16_0_ym19_1_1542243121702_16452" style="margin: 0px 0px 0px 0.8ex; padding-left: 1ex; border-left-color: rgb(204, 204, 204); border-left-width: 1px; border-left-style: solid;"><div id="yui_3_16_0_ym19_1_1542243121702_16451"><div id="yui_3_16_0_ym19_1_1542243121702_16450" style="color: rgb(0, 0, 0); font-family: Helvetica Neue, Helvetica, Arial, Lucida Grande, sans-serif; font-size: 16px; background-color: rgb(255, 255, 255);"><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9283">Hello,</div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9122"><br clear="none"></div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9121">I have queues.conf setup with a group like so:</div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9145"><br clear="none"></div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9170" dir="ltr">[Sales](StandardQueue)<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9138" clear="none">announce = first<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9139" clear="none">member => SIP/FF4C119EEBF8-SLS<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9140" clear="none">member => SIP/FF9EF375CCFC-SLS<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9141" clear="none">member => SIP/13145555555@callcentric ;Eric's cell<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9142" clear="none">member => SIP/FF1565AABB2D-SLS ;Eric's Yealink</div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9169" dir="ltr"><br clear="none"></div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9282" dir="ltr">So, my idea here that it should ring all 4 phones at the same time. And it does work but randomly.</div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9357" dir="ltr">I did trace a call and this is what I see. Only 2 phones (internal) called. External SIP@callcentric is not being called.</div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9355" dir="ltr"><br clear="none"></div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9356" dir="ltr">Any idea why it's not being called?</div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9275" dir="ltr"><br clear="none"></div><div id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9263" dir="ltr"><br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9221" clear="none"> -- Executing [1@automated_attendant_normal:1] Verbose("SIP/callcentric15-00000435", "1, Caller "DEMKOVITCH,IVAN" <13144880983> has entered the sales queue") in new stack<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9222" clear="none"> Caller "aa" <15555555555> has entered the sales queue<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9223" clear="none"> -- Executing [1@automated_attendant_normal:2] Goto("SIP/callcentric15-00000435", "queues,7001,1") in new stack<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9224" clear="none"> -- Goto (queues,7001,1)<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9225" clear="none"> -- Executing [7001@queues:1] Verbose("SIP/callcentric15-00000435", "2,"aa" <1555555> entering sales queue") in new stack<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9226" clear="none"> == "aa" <15555555555> entering sales queue<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9227" clear="none"> -- Executing [7001@queues:2] BackGround("SIP/callcentric15-00000435", "/etc/asterisk/automated-attendant-prompts/aa_sales") in new stack<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9228" clear="none"> -- <SIP/callcentric15-00000435> Playing '/etc/asterisk/automated-attendant-prompts/aa_sales.slin' (language 'en')<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9229" clear="none"> -- Executing [7001@queues:3] Queue("SIP/callcentric15-00000435", "sales,,,,85") in new stack<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9230" clear="none"> -- Started music on hold, class 'default', on channel 'SIP/callcentric15-00000435'<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9231" clear="none"> == Using SIP RTP CoS mark 5<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9232" clear="none"> -- Called SIP/FF9EF375CCFC-SLS<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9233" clear="none"> == Using SIP RTP CoS mark 5<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9234" clear="none"> -- Called SIP/FF4C119EEBF8-SLS<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9235" clear="none"> -- SIP/FF4C119EEBF8-SLS-00000437 is ringing<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9236" clear="none"> -- SIP/FF9EF375CCFC-SLS-00000436 is ringing<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9237" clear="none"> -- Nobody picked up in 30000 ms<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9238" clear="none"> -- Nobody picked up in 30000 ms<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9239" clear="none"> -- Stopped music on hold on SIP/callcentric15-00000435<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9240" clear="none"> -- Playing periodic announcement<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9241" clear="none"> -- <SIP/callcentric15-00000435> Playing 'queue-periodic-announce.ulaw' (language 'en')<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9242" clear="none"> -- Started music on hold, class 'default', on channel 'SIP/callcentric15-00000435'<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9243" clear="none"> == Using SIP RTP CoS mark 5<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9244" clear="none"> -- Called SIP/FF9EF375CCFC-SLS<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9245" clear="none"> == Using SIP RTP CoS mark 5<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9246" clear="none"> -- Called SIP/FF4C119EEBF8-SLS<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9247" clear="none"> -- SIP/FF4C119EEBF8-SLS-00000439 is ringing<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9248" clear="none"> -- SIP/FF9EF375CCFC-SLS-00000438 is ringing<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9249" clear="none"> -- Nobody picked up in 30000 ms<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9250" clear="none"> -- Nobody picked up in 30000 ms<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9251" clear="none"> -- Stopped music on hold on SIP/callcentric15-00000435<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9252" clear="none"> -- Playing periodic announcement<br id="yiv9777175899m_4860190281183199586yui_3_16_0_ym19_1_1542243121702_9253" clear="none"></div></div></div></blockquote></div></div></div></div><br></div> </div> </div> </div></div></body></html>