[asterisk-users] Queue not dialing out to cell phone for some reason

[John Kiniston]

what does the output of 'queue show sales' show?

Do you have queue logging enabled? Have you looked in the queue log to see
what events are firing?

On Thu, Nov 15, 2018 at 9:55 AM Ivan Demkovitch <idemkovitch at yahoo.com>
wrote:

> Hello,
>
> I have queues.conf setup with a group like so:
>
> [Sales](StandardQueue)
> announce = first
> member => SIP/FF4C119EEBF8-SLS
> member => SIP/FF9EF375CCFC-SLS
> member => SIP/13145555555 at callcentric ;Eric's cell
> member => SIP/FF1565AABB2D-SLS ;Eric's Yealink
>
> So, my idea here that it should ring all 4 phones at the same time. And it
> does work but randomly.
> I did trace a call and this is what I see. Only 2 phones (internal)
> called. External SIP at callcentric is not being called.
>
> Any idea why it's not being called?
>
>
>     -- Executing [1 at automated_attendant_normal:1]
> Verbose("SIP/callcentric15-00000435", "1, Caller "DEMKOVITCH,IVAN"
> <13144880983> has entered the sales queue") in new stack
>   Caller "aa" <15555555555> has entered the sales queue
>     -- Executing [1 at automated_attendant_normal:2]
> Goto("SIP/callcentric15-00000435", "queues,7001,1") in new stack
>     -- Goto (queues,7001,1)
>     -- Executing [7001 at queues:1] Verbose("SIP/callcentric15-00000435",
> "2,"aa" <1555555> entering sales queue") in new stack
>   == "aa" <15555555555> entering sales queue
>     -- Executing [7001 at queues:2] BackGround("SIP/callcentric15-00000435",
> "/etc/asterisk/automated-attendant-prompts/aa_sales") in new stack
>     -- <SIP/callcentric15-00000435> Playing
> '/etc/asterisk/automated-attendant-prompts/aa_sales.slin' (language 'en')
>     -- Executing [7001 at queues:3] Queue("SIP/callcentric15-00000435",
> "sales,,,,85") in new stack
>     -- Started music on hold, class 'default', on channel
> 'SIP/callcentric15-00000435'
>   == Using SIP RTP CoS mark 5
>     -- Called SIP/FF9EF375CCFC-SLS
>   == Using SIP RTP CoS mark 5
>     -- Called SIP/FF4C119EEBF8-SLS
>     -- SIP/FF4C119EEBF8-SLS-00000437 is ringing
>     -- SIP/FF9EF375CCFC-SLS-00000436 is ringing
>     -- Nobody picked up in 30000 ms
>     -- Nobody picked up in 30000 ms
>     -- Stopped music on hold on SIP/callcentric15-00000435
>     -- Playing periodic announcement
>     -- <SIP/callcentric15-00000435> Playing 'queue-periodic-announce.ulaw'
> (language 'en')
>     -- Started music on hold, class 'default', on channel
> 'SIP/callcentric15-00000435'
>   == Using SIP RTP CoS mark 5
>     -- Called SIP/FF9EF375CCFC-SLS
>   == Using SIP RTP CoS mark 5
>     -- Called SIP/FF4C119EEBF8-SLS
>     -- SIP/FF4C119EEBF8-SLS-00000439 is ringing
>     -- SIP/FF9EF375CCFC-SLS-00000438 is ringing
>     -- Nobody picked up in 30000 ms
>     -- Nobody picked up in 30000 ms
>     -- Stopped music on hold on SIP/callcentric15-00000435
>     -- Playing periodic announcement
>     -- <SIP/callcentric15-00000435> Playing 'queue-periodic-announce.ulaw'
> (language 'en')
>     -- Started music on hold, class 'default', on channel
> 'SIP/callcentric15-00000435'
>   == Using SIP RTP CoS mark 5
>     -- Called SIP/FF9EF375CCFC-SLS
>   == Using SIP RTP CoS mark 5
>     -- Called SIP/FF4C119EEBF8-SLS
>     -- SIP/FF4C119EEBF8-SLS-0000043b is ringing
>     -- SIP/FF9EF375CCFC-SLS-0000043a is ringing
>     -- Stopped music on hold on SIP/callcentric15-00000435
>   == Spawn extension (queues, 7001, 3) exited non-zero on
> 'SIP/callcentric15-00000435'
> --
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