[asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?

[Gord Urquhart]

It sounds like the phone is not getting enough info to do a directed
pickup, have you turned on NotifyCID in sip.conf? If that does'nt work try
using  the extended BLF stuff (described here
http://www.excaliburtech.net/archives/147 and here
http://www.voip-info.org/wiki/view/Asterisk+presence)

gordu


On Thu, Dec 15, 2011 at 12:10 PM, Justin Sherrill <
Justin.Sherrill at americanrocksalt.com> wrote:

> This is one of those "Is anyone else doing this?/Is anyone else seeing
> this?" posts.
>
> We have an Asterisk 1.8.4 system, with Polycom IP550 phones running
> firmware 3.2.3.  If someone on the 'buddy list' - the list of other
> extensions to watch - is called, the phone gets a NOTIFY event and displays
> a screen with the call information and a pickup softkey.
>
> However, if someone on that list is already on the phone and they get a
> second incoming call, the NOTIFY event comes in but the phone never
> displays the changed screen with the pickup button.  It'll flash the light
> next to that extension, but that's it.
>
> Is anyone using a similar setup and seeing this?  It's somewhat rare, but
> I have an office location where everyone there likes to pick up other
> people's calls, and they haven't been using a call queue like they oughta.
>
> Justin Sherrill - American Rock Salt
> P: 585-991-6825 F: 585-991-6925 C: 585-298-6826
>
>
>
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