[asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?

[Danny Nicholas]

AFAIK, Asterisk only picks up the first instance of a line, so if you have 2
calls on exten 100, only the first one is recognized.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Justin
Sherrill
Sent: Thursday, December 15, 2011 2:11 PM
To: asterisk-users at lists.digium.com
Subject: [asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?

This is one of those "Is anyone else doing this?/Is anyone else seeing
this?" posts.

We have an Asterisk 1.8.4 system, with Polycom IP550 phones running firmware
3.2.3.  If someone on the 'buddy list' - the list of other extensions to
watch - is called, the phone gets a NOTIFY event and displays a screen with
the call information and a pickup softkey.

However, if someone on that list is already on the phone and they get a
second incoming call, the NOTIFY event comes in but the phone never displays
the changed screen with the pickup button.  It'll flash the light next to
that extension, but that's it.

Is anyone using a similar setup and seeing this?  It's somewhat rare, but I
have an office location where everyone there likes to pick up other people's
calls, and they haven't been using a call queue like they oughta.

Justin Sherrill - American Rock Salt
P: 585-991-6825 F: 585-991-6925 C: 585-298-6826



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