[asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?

[Justin Sherrill]

For what it's worth, the phone is getting enough information.  The first call works fine - it's the second call that never triggers the pickup screen, though it does cause the lamp to blink for that line.  It's like the phone understands "ringing" but not "busy+ringing".  I'm tempted to say it's a Polycom firmware issue, but I haven't seen an errata items that matches.

From: asterisk-users-bounces at lists.digium.com [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Gord Urquhart
Sent: Friday, December 16, 2011 2:04 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?

It sounds like the phone is not getting enough info to do a directed pickup, have you turned on NotifyCID in sip.conf? If that does'nt work try using  the extended BLF stuff (described here http://www.excaliburtech.net/archives/147 and here http://www.voip-info.org/wiki/view/Asterisk+presence)

gordu

On Thu, Dec 15, 2011 at 12:10 PM, Justin Sherrill <Justin.Sherrill at americanrocksalt.com<mailto:Justin.Sherrill at americanrocksalt.com>> wrote:
This is one of those "Is anyone else doing this?/Is anyone else seeing this?" posts.

We have an Asterisk 1.8.4 system, with Polycom IP550 phones running firmware 3.2.3.  If someone on the 'buddy list' - the list of other extensions to watch - is called, the phone gets a NOTIFY event and displays a screen with the call information and a pickup softkey.

However, if someone on that list is already on the phone and they get a second incoming call, the NOTIFY event comes in but the phone never displays the changed screen with the pickup button.  It'll flash the light next to that extension, but that's it.

Is anyone using a similar setup and seeing this?  It's somewhat rare, but I have an office location where everyone there likes to pick up other people's calls, and they haven't been using a call queue like they oughta.

Justin Sherrill - American Rock Salt
P: 585-991-6825<tel:585-991-6825> F: 585-991-6925<tel:585-991-6925> C: 585-298-6826<tel:585-298-6826>



--
_____________________________________________________________________
-- Bandwidth and Colocation Provided by http://www.api-digital.com --
New to Asterisk? Join us for a live introductory webinar every Thurs:
              http://www.asterisk.org/hello

asterisk-users mailing list
To UNSUBSCRIBE or update options visit:
  http://lists.digium.com/mailman/listinfo/asterisk-users

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://lists.digium.com/pipermail/asterisk-users/attachments/20111220/73cb59a1/attachment.htm>