[asterisk-users] Call pickup on Asterisk 1.8 and Polycom IP550s?

[Justin Sherrill]

This is one of those "Is anyone else doing this?/Is anyone else seeing this?" posts.

We have an Asterisk 1.8.4 system, with Polycom IP550 phones running firmware 3.2.3.  If someone on the 'buddy list' - the list of other extensions to watch - is called, the phone gets a NOTIFY event and displays a screen with the call information and a pickup softkey.

However, if someone on that list is already on the phone and they get a second incoming call, the NOTIFY event comes in but the phone never displays the changed screen with the pickup button.  It'll flash the light next to that extension, but that's it.

Is anyone using a similar setup and seeing this?  It's somewhat rare, but I have an office location where everyone there likes to pick up other people's calls, and they haven't been using a call queue like they oughta.

Justin Sherrill - American Rock Salt
P: 585-991-6825 F: 585-991-6925 C: 585-298-6826