[asterisk-users] End Wrap-up Time?

[Matt]

We also have not managed to find a solution.   Personally, I dunno why the
agents want to stop wrap.  I could see what administratively you might want
them to.  But for some reason our agents actually wanted to.    Anyway, I
created a button that says "Wrap Cancel".  It does nothing but play a sound
file.   They're all happy :) LOL.    Anyway, it would be nice to have this
feature on future verison of Asterisk.

On 2/15/07, Rob Hillis <rob at hillis.dyndns.org> wrote:
>
> Hi James,
>
> The only solution I've managed to find so far is to set the wrap-up time
> to 5 seconds and tell the operators that if they need more time, they
> need to put themselves on "pause".  See PauseQueueMember and
> UnpauseQueueMember.
>
> If someone has a better solution, I'd be most pleased to hear of it!
>
>
> James Fromm wrote:
> > Does anyone have a solution to allow an agent to selectively end his
> > wrap-up time?  We define a wrap-up time of 60 seconds to allow our
> > agents to finish their notes from a call.  In some cases, the full 60
> > seconds is not needed and our agents would like to end their wrap-up
> > time.
>
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