We also have not managed to find a solution. Personally, I dunno why the agents want to stop wrap. I could see what administratively you might want them to. But for some reason our agents actually wanted to. Anyway, I created a button that says "Wrap Cancel". It does nothing but play a sound file. They're all happy :) LOL. Anyway, it would be nice to have this feature on future verison of Asterisk.
<br><br><div><span class="gmail_quote">On 2/15/07, <b class="gmail_sendername">Rob Hillis</b> <<a href="mailto:rob@hillis.dyndns.org">rob@hillis.dyndns.org</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hi James,<br><br>The only solution I've managed to find so far is to set the wrap-up time<br>to 5 seconds and tell the operators that if they need more time, they<br>need to put themselves on "pause". See PauseQueueMember and
<br>UnpauseQueueMember.<br><br>If someone has a better solution, I'd be most pleased to hear of it!<br><br><br>James Fromm wrote:<br>> Does anyone have a solution to allow an agent to selectively end his<br>> wrap-up time? We define a wrap-up time of 60 seconds to allow our
<br>> agents to finish their notes from a call. In some cases, the full 60<br>> seconds is not needed and our agents would like to end their wrap-up<br>> time.<br><br>_______________________________________________
<br>--Bandwidth and Colocation provided by <a href="http://Easynews.com">Easynews.com</a> --<br><br>asterisk-users mailing list<br>To UNSUBSCRIBE or update options visit:<br> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users">
http://lists.digium.com/mailman/listinfo/asterisk-users</a><br></blockquote></div><br>