[asterisk-users] End Wrap-up Time?

[Rob Hillis]

Hi James,

The only solution I've managed to find so far is to set the wrap-up time 
to 5 seconds and tell the operators that if they need more time, they 
need to put themselves on "pause".  See PauseQueueMember and 
UnpauseQueueMember.

If someone has a better solution, I'd be most pleased to hear of it!


James Fromm wrote:
> Does anyone have a solution to allow an agent to selectively end his
> wrap-up time?  We define a wrap-up time of 60 seconds to allow our
> agents to finish their notes from a call.  In some cases, the full 60
> seconds is not needed and our agents would like to end their wrap-up 
> time.