[Asterisk-Users] URL in Queue App / Determining the DID/Queue at Agent's Phone

[Kyle Sexton]

Have you tried something like:

exten => 2,1,SetCIDName(QUEUENAME: ${CALLERIDNAME})
exten => 2,n,Queue(QUEUENAME)





On 4/12/06, Steve Feinstein <steve at gatherworks.com> wrote:
>
> Thanks!, I will definitely take a look at that.  We were hoping not to
> have to do AGI in the client, but if we have to, we have to.  It'll
> probably be useful for other things down the road.
>
> -Steve Feinstein
> GatherWorks Inc.
>
> BJ Weschke wrote:
> > On 4/12/06, Steve Feinstein <steve at gatherworks.com> wrote:
> >
> >> I'd like for our custom soft phone to be able to know what queue,
> and/or
> >> what DID is calling an Agent's phone before the agent picks up.  The
> >> agent is using the AGENTCALLBACKLOGIN.  One agent can be in multiple
> >> queues so it would be nice if they could get a pop up window telling
> >> them who's on the line before they pick up and hear the announcement
> >> telling them that.  I'd like to lose the announcment all together.
> >>
> >> It seems like that the phone can easily know what extension was dialed
> >> to make it ring, but at best that's the phone client's extension (The
> >> server dialed it via the Local/ interface), and at worst it's 's'.  Is
> >> there anyway I can know the DID of the person who called into the
> Queue?
> >>
> >> I've done ethereal traces and it seems like the DID, that actually
> >> called the agent/phone is no where to be found.
> >> I've tried also to use the URL string in the Queue() application, but
> >> the server doesn't seem to send it.  (I've also tried having the client
> >> send a URL, and it seems to get sent, yet the server doesn't seem to
> >> forward it.  It seems to just get lost).
> >>
> >> Has anyone gotten the URL in the Queue application to work?  And if it
> >> does, it it delivered to the phone before, or after the phone answers?
> >>
> >> Any hacks,tips,tricks,pointers, would be most appreciated.
> >>
> >>
> >
> > http://bugs.digium.com/view.php?id=6843
> >
> >  Here's code to fire off an AGI to do pretty much anything you need to
> > do on the calling channel after a Queue Member has been assigned to
> > it.
> >
> > --
> > Bird's The Word Technologies, Inc.
> > http://www.btwtech.com/
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