[Asterisk-Users] URL in Queue App / Determining the DID/Queue at Agent's Phone

[Steve Feinstein]

Kyle,
That's bloody brilliant!!!!

Thanks so much!

-Steve Feinstein
GatherWorks, Inc.

Kyle Sexton wrote:
> Have you tried something like:
>
> exten => 2,1,SetCIDName(QUEUENAME: ${CALLERIDNAME})
> exten => 2,n,Queue(QUEUENAME)
>
>
>
>
>
> On 4/12/06, * Steve Feinstein* <steve at gatherworks.com 
> <mailto:steve at gatherworks.com>> wrote:
>
>     Thanks!, I will definitely take a look at that.  We were hoping not to
>     have to do AGI in the client, but if we have to, we have to.  It'll
>     probably be useful for other things down the road.
>
>     -Steve Feinstein
>     GatherWorks Inc.
>
>     BJ Weschke wrote:
>     > On 4/12/06, Steve Feinstein <steve at gatherworks.com
>     <mailto:steve at gatherworks.com>> wrote:
>     >
>     >> I'd like for our custom soft phone to be able to know what
>     queue, and/or
>     >> what DID is calling an Agent's phone before the agent picks
>     up.  The
>     >> agent is using the AGENTCALLBACKLOGIN.  One agent can be in
>     multiple
>     >> queues so it would be nice if they could get a pop up window
>     telling
>     >> them who's on the line before they pick up and hear the
>     announcement
>     >> telling them that.  I'd like to lose the announcment all together.
>     >>
>     >> It seems like that the phone can easily know what extension was
>     dialed
>     >> to make it ring, but at best that's the phone client's
>     extension (The
>     >> server dialed it via the Local/ interface), and at worst it's
>     's'.  Is
>     >> there anyway I can know the DID of the person who called into
>     the Queue?
>     >>
>     >> I've done ethereal traces and it seems like the DID, that actually
>     >> called the agent/phone is no where to be found.
>     >> I've tried also to use the URL string in the Queue()
>     application, but
>     >> the server doesn't seem to send it.  (I've also tried having
>     the client
>     >> send a URL, and it seems to get sent, yet the server doesn't
>     seem to
>     >> forward it.  It seems to just get lost).
>     >>
>     >> Has anyone gotten the URL in the Queue application to
>     work?  And if it
>     >> does, it it delivered to the phone before, or after the phone
>     answers?
>     >>
>     >> Any hacks,tips,tricks,pointers, would be most appreciated.
>     >>
>     >>
>     >
>     > http://bugs.digium.com/view.php?id=6843
>     >
>     >  Here's code to fire off an AGI to do pretty much anything you
>     need to
>     > do on the calling channel after a Queue Member has been assigned to
>     > it.
>     >
>     > --
>     > Bird's The Word Technologies, Inc.
>     > http://www.btwtech.com/
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