[Asterisk-Users] URL in Queue App / Determining the DID/Queue at Agent's Phone

[Steve Feinstein]

Thanks!, I will definitely take a look at that.  We were hoping not to 
have to do AGI in the client, but if we have to, we have to.  It'll 
probably be useful for other things down the road.

-Steve Feinstein
GatherWorks Inc.

BJ Weschke wrote:
> On 4/12/06, Steve Feinstein <steve at gatherworks.com> wrote:
>   
>> I'd like for our custom soft phone to be able to know what queue, and/or
>> what DID is calling an Agent's phone before the agent picks up.  The
>> agent is using the AGENTCALLBACKLOGIN.  One agent can be in multiple
>> queues so it would be nice if they could get a pop up window telling
>> them who's on the line before they pick up and hear the announcement
>> telling them that.  I'd like to lose the announcment all together.
>>
>> It seems like that the phone can easily know what extension was dialed
>> to make it ring, but at best that's the phone client's extension (The
>> server dialed it via the Local/ interface), and at worst it's 's'.  Is
>> there anyway I can know the DID of the person who called into the Queue?
>>
>> I've done ethereal traces and it seems like the DID, that actually
>> called the agent/phone is no where to be found.
>> I've tried also to use the URL string in the Queue() application, but
>> the server doesn't seem to send it.  (I've also tried having the client
>> send a URL, and it seems to get sent, yet the server doesn't seem to
>> forward it.  It seems to just get lost).
>>
>> Has anyone gotten the URL in the Queue application to work?  And if it
>> does, it it delivered to the phone before, or after the phone answers?
>>
>> Any hacks,tips,tricks,pointers, would be most appreciated.
>>
>>     
>
> http://bugs.digium.com/view.php?id=6843
>
>  Here's code to fire off an AGI to do pretty much anything you need to
> do on the calling channel after a Queue Member has been assigned to
> it.
>
> --
> Bird's The Word Technologies, Inc.
> http://www.btwtech.com/
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