Have you tried something like:<br><br>exten => 2,1,SetCIDName(QUEUENAME: ${CALLERIDNAME})<br>exten => 2,n,Queue(QUEUENAME)<br><br><br><br><br><br><div><span class="gmail_quote">On 4/12/06, <b class="gmail_sendername">
Steve Feinstein</b> <<a href="mailto:steve@gatherworks.com">steve@gatherworks.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Thanks!, I will definitely take a look at that. We were hoping not to<br>have to do AGI in the client, but if we have to, we have to. It'll<br>probably be useful for other things down the road.<br><br>-Steve Feinstein<br>
GatherWorks Inc.<br><br>BJ Weschke wrote:<br>> On 4/12/06, Steve Feinstein <<a href="mailto:steve@gatherworks.com">steve@gatherworks.com</a>> wrote:<br>><br>>> I'd like for our custom soft phone to be able to know what queue, and/or
<br>>> what DID is calling an Agent's phone before the agent picks up. The<br>>> agent is using the AGENTCALLBACKLOGIN. One agent can be in multiple<br>>> queues so it would be nice if they could get a pop up window telling
<br>>> them who's on the line before they pick up and hear the announcement<br>>> telling them that. I'd like to lose the announcment all together.<br>>><br>>> It seems like that the phone can easily know what extension was dialed
<br>>> to make it ring, but at best that's the phone client's extension (The<br>>> server dialed it via the Local/ interface), and at worst it's 's'. Is<br>>> there anyway I can know the DID of the person who called into the Queue?
<br>>><br>>> I've done ethereal traces and it seems like the DID, that actually<br>>> called the agent/phone is no where to be found.<br>>> I've tried also to use the URL string in the Queue() application, but
<br>>> the server doesn't seem to send it. (I've also tried having the client<br>>> send a URL, and it seems to get sent, yet the server doesn't seem to<br>>> forward it. It seems to just get lost).<br>
>><br>>> Has anyone gotten the URL in the Queue application to work? And if it<br>>> does, it it delivered to the phone before, or after the phone answers?<br>>><br>>> Any hacks,tips,tricks,pointers, would be most appreciated.
<br>>><br>>><br>><br>> <a href="http://bugs.digium.com/view.php?id=6843">http://bugs.digium.com/view.php?id=6843</a><br>><br>> Here's code to fire off an AGI to do pretty much anything you need to
<br>> do on the calling channel after a Queue Member has been assigned to<br>> it.<br>><br>> --<br>> Bird's The Word Technologies, Inc.<br>> <a href="http://www.btwtech.com/">http://www.btwtech.com/</a><br>
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