[asterisk-r2] Some trouble with CANTV R2 in Venezuela

[Moises Silva]

On Fri, May 20, 2016 at 12:11 AM, Andres Maduro <andres at iconos.com.ve>
wrote:

> Hi everybody, hope you are doing very well.
>
> I have been running for quite some time an Asterisk 1.8.xx callcenter with
> CANTV MFC-R2 in Venezuela.
>
> Callcenter agents have been reporting for a long time that some inbound
> calls have no audio. We debug the R2 signalling from CANTV side and we
> found that when call is answered, some times Asterisk sends a CLEAR BACK
> signal to CANTV and when operator answer, they don’t see audio as the call
> is already gone.
>

You need debug logs from the asterisk side to see why is clear back sent.

-

Moy
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