[asterisk-r2] Some trouble with CANTV R2 in Venezuela
Andres Maduro
andres at iconos.com.ve
Fri May 20 00:11:16 CDT 2016
Hi everybody, hope you are doing very well.
I have been running for quite some time an Asterisk 1.8.xx callcenter with CANTV MFC-R2 in Venezuela.
Callcenter agents have been reporting for a long time that some inbound calls have no audio. We debug the R2 signalling from CANTV side and we found that when call is answered, some times Asterisk sends a CLEAR BACK signal to CANTV and when operator answer, they don’t see audio as the call is already gone.
The sw versiones we are using are:
Asterisk 1.8.24 (I am upgrading to 1.8.28 latest)
Openr2-1.3.3
dahdi-linux-complete-2.6.2+2.6.2
At the end of this message, you can find the CANTV capture of MFC-R2 signalling when an inbound call shows the CLAR BACK behavior.
Could this be related to one of the above versiones ? The openr2 libraries I believe are at the latest version.
Any help is greatly appreciated.
Thanks in advance.
AM
———————— CANTV logs -------------------------------
24BLM:
RECORDING OF TELEPHONY SIGNALS RECORDED RESULTS
RI : 0
TEST OBJECT : BL3DM-770
ROUTE : -
GROUP NUMBER : 2127010311
SUBROUTE : I-0
CONNECTED ROUTE : CS
GLOBAL STATE : BUSY
START TIME : 1008
FIRST SIGNAL TIME : -
TIME TDIFF SIGNAL DIR BITS RP ST. DEVICE
27240 0000000 S 0000 1000 H'28 BL3DM-770
27240 0000000 R 0000 1010 H'28 BL3DM-770
1 MINUTE
33000 0065760 R 0000 1011 H'28 BL3DM-770
33030 0000030 CLEAR BACK R 0000 1011 H'27 BL3DM-770
2 MINUTES
30590 0057560 CLEAR FORWARD S 0000 1001 H'2B BL3DM-770
30610 0000020 R 0000 1001 H'2B BL3DM-770
30840 0000230 R 0000 1001 H'2C BL3DM-770
30860 0000020 R 0000 1001 H'21 BL3DM-770
30860 0000000 IDLE S 0000 1001 H'21 BL3DM-770
32400 0001540 R 0000 1001 H'22 BL3DM-770
32400 0000000 SEIZURE S 0000 1000 H'22 BL3DM-770
32440 0000040 R 0000 1011 H'22 BL3DM-770
32450 0000010 GROUP I 3 S 0000 0011 H'1 CSRR2-38
32460 0000010 R 0000 1011 H'24 BL3DM-770
32530 0000070 A5 R 0000 0101 H'1 CSRR2-38
32530 0000000 GROUP II 1 S 0000 0001 H'5 CSRR2-38
32670 0000140 A9 R 0000 1001 H'5 CSRR2-38
32670 0000000 GROUP I 4 S 0000 0100 H'7 CSRR2-38
32830 0000160 A9 R 0000 1001 H'7 CSRR2-38
32830 0000000 GROUP I 1 S 0000 0001 H'7 CSRR2-38
32990 0000160 A9 R 0000 1001 H'7 CSRR2-38
32990 0000000 GROUP I 4 S 0000 0100 H'7 CSRR2-38
33130 0000140 A9 R 0000 1001 H'7 CSRR2-38
33130 0000000 GROUP I 2 S 0000 0010 H'7 CSRR2-38
33270 0000140 A9 R 0000 1001 H'7 CSRR2-38
33270 0000000 GROUP I 10 S 0000 1010 H'7 CSRR2-38
33430 0000160 A9 R 0000 1001 H'7 CSRR2-38
33430 0000000 GROUP I 1 S 0000 0001 H'7 CSRR2-38
33590 0000160 A9 R 0000 1001 H'7 CSRR2-38
33590 0000000 GROUP I 2 S 0000 0010 H'7 CSRR2-38
33760 0000170 A9 R 0000 1001 H'7 CSRR2-38
33760 0000000 GROUP I 2 S 0000 0010 H'7 CSRR2-38
33910 0000150 A9 R 0000 1001 H'7 CSRR2-38
33910 0000000 GROUP I 4 S 0000 0100 H'7 CSRR2-38
34070 0000160 A9 R 0000 1001 H'7 CSRR2-38
34070 0000000 GROUP I 6 S 0000 0110 H'7 CSRR2-38
34210 0000140 A1 R 0000 0001 H'7 CSRR2-38
34210 0000000 GROUP I 1 S 0000 0001 H'1 CSRR2-38
34370 0000160 A1 R 0000 0001 H'1 CSRR2-38
34370 0000000 GROUP I 1 S 0000 0001 H'1 CSRR2-38
34530 0000160 A3 R 0000 0011 H'1 CSRR2-38
34530 0000000 GROUP II 1 S 0000 0001 H'4 CSRR2-38
34690 0000160 B6 R 0000 0110 H'4 CSRR2-38
34890 0000200 R 0000 1010 H'24 BL3DM-770
34910 0000020 ANSWER R 0000 1010 H'26 BL3DM-770
34950 0000040 R 0000 1010 H'28 BL3DM-770
54120 0019170 R 0000 1011 H'28 BL3DM-770
54140 0000020 CLEAR BACK R 0000 1011 H'27 BL3DM-770
3 MINUTES
4 MINUTES
02360 0016730 R 0000 1001 H'22 BL3DM-770
02360 0000000 SEIZURE S 0000 1000 H'22 BL3DM-770
02390 0000030 R 0000 1011 H'22 BL3DM-770
02410 0000020 GROUP I 3 S 0000 0011 H'1 CSRR2-45
02410 0000000 R 0000 1011 H'24 BL3DM-770
02470 0000060 A5 R 0000 0101 H'1 CSRR2-45
02470 0000000 GROUP II 1 S 0000 0001 H'5 CSRR2-45
02610 0000140 A9 R 0000 1001 H'5 CSRR2-45
02610 0000000 GROUP I 4 S 0000 0100 H'7 CSRR2-45
02790 0000180 A9 R 0000 1001 H'7 CSRR2-45
02790 0000000 GROUP I 1 S 0000 0001 H'7 CSRR2-45
02950 0000160 A9 R 0000 1001 H'7 CSRR2-45
02950 0000000 GROUP I 4 S 0000 0100 H'7 CSRR2-45
03090 0000140 A9 R 0000 1001 H'7 CSRR2-45
03090 0000000 GROUP I 10 S 0000 1010 H'7 CSRR2-45
03250 0000160 A9 R 0000 1001 H'7 CSRR2-45
03250 0000000 GROUP I 4 S 0000 0100 H'7 CSRR2-45
03390 0000140 A9 R 0000 1001 H'7 CSRR2-45
03390 0000000 GROUP I 2 S 0000 0010 H'7 CSRR2-45
03560 0000170 A9 R 0000 1001 H'7 CSRR2-45
03560 0000000 GROUP I 10 S 0000 1010 H'7 CSRR2-45
03710 0000150 A9 R 0000 1001 H'7 CSRR2-45
03710 0000000 GROUP I 3 S 0000 0011 H'7 CSRR2-45
03870 0000160 A9 R 0000 1001 H'7 CSRR2-45
03870 0000000 GROUP I 5 S 0000 0101 H'7 CSRR2-45
04010 0000140 A9 R 0000 1001 H'7 CSRR2-45
04010 0000000 GROUP I 7 S 0000 0111 H'7 CSRR2-45
04150 0000140 A1 R 0000 0001 H'7 CSRR2-45
04150 0000000 GROUP I 1 S 0000 0001 H'1 CSRR2-45
04310 0000160 A1 R 0000 0001 H'1 CSRR2-45
04310 0000000 GROUP I 1 S 0000 0001 H'1 CSRR2-45
04490 0000180 A3 R 0000 0011 H'1 CSRR2-45
04490 0000000 GROUP II 1 S 0000 0001 H'4 CSRR2-45
04650 0000160 B6 R 0000 0110 H'4 CSRR2-45
04850 0000200 R 0000 1010 H'27 BL3DM-770
04870 0000020 ANSWER R 0000 1010 H'28 BL3DM-770
12890 0008020 R 0000 1011 H'28 BL3DM-770
12920 0000030 CLEAR BACK R 0000 1011 H'27 BL3DM-770
28BLM:
RECORDING OF TELEPHONY SIGNALS RECORDED RESULTS
RI : 0
TEST OBJECT : BL3DM-900
ROUTE : -
GROUP NUMBER : 2127010311
SUBROUTE : I-0
CONNECTED ROUTE : CS
GLOBAL STATE : BUSY
START TIME : 1022
FIRST SIGNAL TIME : -
TIME TDIFF SIGNAL DIR BITS RP ST. DEVICE
14770 0000000 S 0000 1000 H'28 BL3DM-900
14770 0000000 R 0000 1010 H'28 BL3DM-900
1 MINUTE
2 MINUTES
13000 0118230 CLEAR FORWARD S 0000 1001 H'2B BL3DM-900
13150 0000150 R 0000 1001 H'2B BL3DM-900
13250 0000100 R 0000 1001 H'2C BL3DM-900
13280 0000030 R 0000 1001 H'21 BL3DM-900
13280`8800000 IDLE S 0000 1001 H'21 BL3DM-900
22790 0009510 R 0000 1001 H'22 BL3DM-900
22790 0000000 SEIZURE S 0000 1000 H'22 BL3DM-900
22800 0000010 R 0000 1011 H'22 BL3DM-900
22810 0000010 GROUP I 3 S 0000 0011 H'1 CSRR2-49
22820 0000010 R 0000 1011 H'24 BL3DM-900
22880 0000060 A5 R 0000 0101 H'1 CSRR2-49
22880 0000000 GROUP II 1 S 0000 0001 H'5 CSRR2-49
23030 0000150 A9 R 0000 1001 H'5 CSRR2-49
23030 0000000 GROUP I 4 S 0000 0100 H'7 CSRR2-49
23190 0000160 A9 R 0000 1001 H'7 CSRR2-49
23190 0000000 GROUP I 1 S 0000 0001 H'7 CSRR2-49
23320 0000130 A9 R 0000 1001 H'7 CSRR2-49
23320 0000000 GROUP I 6 S 0000 0110 H'7 CSRR2-49
23480 0000160 A9 R 0000 1001 H'7 CSRR2-49
R 0000
1001 H'7 CSRR2-49
23910 0000000 GROUP I 9 S 0000 1001 H'7 CSRR2-49
24070 0000160 A9 R 0000 1001 H'7 CSRR2-49
0000 0001 H'1 CSRR2-49
24650 0000000 GROUP I 1 S 0000 0001 H'1 CSRR2-49
24790 0000140 A3 R 0000 0011 H'1 CSRR2-49
24790 0000000 GROUP II 1 S 0000 0001 H'4 CSRR2-49
24950 0000160 B6 R 0000 0110 H'4 CSRR2-49
25140 0000190 R 0000 1010 H'24 BL3DM-900
25160 0000020 ANSWER R 0000 1010 H'26 BL3DM-900
25240 0000080 R 0000 1010 H'28 BL3DM-900
38480 0013240 R 0000 1011 H'28 BL3DM-900
38500 0000020 CLEAR BACK R 0000 1011 H'27 BL3DM-900
3 MINUTES
06970 0028470 CLEAR FORWARD S 0000 1001 H'2B BL3DM-900
07010 0000040 R 0000 1001 H'2B BL3DM-900
WO 2912BMOAS641725 AT-85 TIME 160505 1025 PAGE 2
07220 0000210 R 0000 1001 H'2C BL3DM-900
07250 0000030 R 0000 1001 H'21 BL3DM-900
07250 0000000 IDLE S 0000 1001 H'21 BL3DM-900
31030 0023780 R 0000 1001 H'22 BL3DM-900
31030 0000000 SEIZURE S 0000 1000 H'22 BL3DM-900
31060 0000030 R 0000 1011 H'22 BL3DM-900
31080 0000020 GROUP I 3 S 0000 0011 H'1 CSRR2-30
31080 0000000 R 0000 1011 H'24 BL3DM-900
31150 0000070 A5 R 0000 0101 H'1 CSRR2-30
31150 0000000 GROUP II 1 S 0000 0001 H'5 CSRR2-30
31270 0000120 A9 R 0000 1001 H'5 CSRR2-30
31270 0000000 GROUP I 2 S 0000 0010 H'7 CSRR2-30
31430 0000160 A9 R 0000 1001 H'7 CSRR2-30
31430 0000000 GROUP I 1 S 0000 0001 H'7 CSRR2-30
31570 0000140 A9 R 0000 1001 H'7 CSRR2-30
31570 0000000 GROUP I 2 S 0000 0010 H'7 CSRR2-30
31730 0000160 A9 R 0000 1001 H'7 CSRR2-30
31730 0000000 GROUP I 3 S 0000 0011 H'7 CSRR2-30
31890 0000160 A9 R 0000 1001 H'7 CSRR2-30
31890 0000000 GROUP I 8 S 0000 1000 H'7 CSRR2-30
32050 0000160 A9 R 0000 1001 H'7 CSRR2-30
32050 0000000 GROUP I 1 S 0000 0001 H'7 CSRR2-30
32210 0000160 A9 R 0000 1001 H'7 CSRR2-30
32210 0000000 GROUP I 3 S 0000 0011 H'7 CSRR2-30
32370 0000160 A9 R 0000 1001 H'7 CSRR2-30
32370 0000000 GROUP I 1 S 0000 0001 H'7 CSRR2-30
32530 0000160 A9 R 0000 1001 H'7 CSRR2-30
32530 0000000 GROUP I 3 S 0000 0011 H'7 CSRR2-30
32690 0000160 A9 R 0000 1001 H'7 CSRR2-30
32690 0000000 GROUP I 9 S 0000 1001 H'7 CSRR2-30
32830 0000140 A1 R 0000 0001 H'7 CSRR2-30
32830 0000000 GROUP I 1 S 0000 0001 H'1 CSRR2-30
32990 0000160 A1 R 0000 0001 H'1 CSRR2-30
32990 0000000 GROUP I 4 S 0000 0100 H'1 CSRR2-30
33140 0000150 A3 R 0000 0011 H'1 CSRR2-30
33140 0000000 GROUP II 1 S 0000 0001 H'4 CSRR2-30
33310 0000170 B6 R 0000 0110 H'4 CSRR2-30
33490 0000180 R 0000 1011 H'27 BL3DM-900
33520 0000030 R 0000 1010 H'27 BL3DM-900
33540 0000020 ANSWER R 0000 1010 H'28 BL3DM-900
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