[asterisk-r2] Some trouble with CANTV R2 in Venezuela

[Andres Maduro]

Moises,

Thanks, I have upgraded now all components and will see if this keeps happening to collect logs.

Best regards.
		AM
> On May 20, 2016, at 11:54, Moises Silva <moises.silva at gmail.com> wrote:
> 
> On Fri, May 20, 2016 at 12:11 AM, Andres Maduro <andres at iconos.com.ve <mailto:andres at iconos.com.ve>>wrote:
> Hi everybody, hope you are doing very well.
> 
> I have been running for quite some time an Asterisk 1.8.xx callcenter with CANTV MFC-R2 in Venezuela.
> 
> Callcenter agents have been reporting for a long time that some inbound calls have no audio. We debug the R2 signalling from CANTV side and we found that when call is answered, some times Asterisk sends a CLEAR BACK signal to CANTV and when operator answer, they don’t see audio as the call is already gone.
> 
> You need debug logs from the asterisk side to see why is clear back sent.
> 
> -
> Moy
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