[asterisk-users] Asterisk Phone ( Telecom feature )

Wed Oct 8 14:16:10 CDT 2014

Although you may have found them rude and unhelpful, I think most of the
responses had a common theme-we need more information about what you have
and what you want to do before we can help at all.

  --Don

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Ron Wheeler
Sent: Wednesday, October 08, 2014 1:40 PM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Asterisk Phone ( Telecom feature )

This is free software supported by volunteers who are helping you because
somewhere in the past someone helped them or perhaps they were just brought
up properly.

No one really cares about how many clients you may have. No one here will
make any money from that.

Have you read the free books on Asterisk?
Have you at least followed the installation instructions to some point where
you are stuck.

I don't see where you have explained what you want to do with the PBX once
you have it set up. There are a lot of different applications possible -
Small office, enterprise with many branches, call center with thousands of
incoming or outgoing calls, etc.

Have you looked at what phones you want to support - brand, features?

Have you selected a type of trunk that your telephone company offers? Do
they have a document describing how to interface an Asterisk PBX to their
trunks?

What were you expecting a total stranger to do for you when you asked your
question?
If you want to hire a consultant to set up your first few clients and train
you, than you should say so.
Free advice comes in many forms but there is a limit about how much free
time each one of us has and you will get different people helping you
depending on the question that you ask. We are not all experts at
everything. Most of us are people like you or end-users who are supporting
their own company's phone system.

Ron

On 08/10/2014 12:34 AM, Dania Asi wrote:

Dear Mr. Adam,

Thank you for you kind words and for judging me.

I am a system integrator and I have a whale clients in UAE , I will not
proceed further in dealing with Asterisk because of the lack of support and
because of the rude emails. 

I have no idea what is wrong with you people. And I hope you get well soon
from whatever is happening to you.

Best Wishes,

Dania Abu Asi

Sales Executive Engineer

Future Trends Establishment

Abu Dhabi - U.A.E.

Mob : +971 50 4948363

Off : +971 2 6730666

Fax : +971 2 6734888

From: Adam Goldberg [mailto:adam at agp-llc.com] 
Sent: Tuesday, October 7, 2014 8:51 PM
To: Dania Asi
Subject: FW: [asterisk-users] Asterisk Phone ( Telecom feature )

I suggest that your question amounts to "please do my homework for me."
This may be understandable given that you are a recent grad and probably
don't have much experience in business communication and/or Asterisk
complexities. 

You cannot expect a mailing list to rush to answer vague, unanswerable
questions -- nor emails that don't show that you've tried to answer the
question first.  

Consider, if I asked: 

                "I don't understand how to set up Asterisk.  Can someone
tell me how to do that?" 

vs. 

"I have a Dell R210-II with 32g of memory and two gigabit ethernet
interfaces, I've installed Asterisk from the FreePBX Distro v9.99 and have
an assortment of Polycom and Snom IP phones.  I've configured paging as
described in http://wiki.snom.com/Interoperability/PBX/Asterisk and
http://www.voip-info.org/wiki/view/Asterisk+cmd+Page, and it is working for
the Snom phones but not the Polycom phones.  Can someone point me at what
it's going to take to make the Polycom phones work?"

I'd expect to get attempts at an answer to the second one, but would expect
snide and rude comments (at best) to the first one.

Adam Goldberg

AGP, LLC

+1-202-507-9900

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Don Kelly
Sent: Tuesday, October 07, 2014 9:38 AM
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: Re: [asterisk-users] Asterisk Phone ( Telecom feature )

JG confirmed that "it" is possible, but "it" has not been defined.

Without knowing what kind of instruments you are using, a possible "it"

would be for a party to dial a 4-digit extension number to talk to someone
internally, completing a call without using the PRI trunks.

  --Don

-----Original Message-----

From:  <mailto:asterisk-users-bounces at lists.digium.com>
asterisk-users-bounces at lists.digium.com

[ <mailto:asterisk-users-bounces at lists.digium.com>
mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Dania Asi

Sent: Tuesday, October 07, 2014 3:41 AM

To: 'Asterisk Users Mailing List - Non-Commercial Discussion'

Cc: 'Irene Galera'; 'Maysara Orabi';  <mailto:mohammad at futuretrendsest.com>
mohammad at futuretrendsest.com

Subject: Re: [asterisk-users] Asterisk Phone ( Telecom feature )

Dear Mr. Mitual,

Kindly check the attached mail where Mr. JG confirmed to me that is possible
and I already informed my client of that.

Dear Mr. Steve,

I am not expecting a mailing list to do any work for me. All I was asking is
for you to guide me because this is the first time we deal with Asterisk
phones.

Best Wishes,

Dania Abu Asi

Sales Executive Engineer

Future Trends Establishment

Abu Dhabi - U.A.E.

Mob : +971 50 4948363

Off : +971 2 6730666

Fax : +971 2 6734888

-----Original Message-----

From:  <mailto:asterisk-users-bounces at lists.digium.com>
asterisk-users-bounces at lists.digium.com

[ <mailto:asterisk-users-bounces at lists.digium.com>
mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Steven Howes

Sent: Tuesday, October 7, 2014 12:34 PM

To: Asterisk Users Mailing List - Non-Commercial Discussion

Cc: Irene Galera; Maysara Orabi;  <mailto:mohammad at futuretrendsest.com>
mohammad at futuretrendsest.com

Subject: Re: [asterisk-users] Asterisk Phone ( Telecom feature )

On 7 Oct 2014, at 09:24, Dania Asi < <mailto:dania at futuretrendsest.com>
dania at futuretrendsest.com> wrote:

> Kindly note that I asked about the capability of the phones and now I 

> am asking about the way I can do it to my client's phones, because he 

> is asking for a demonstration.

Yet you've not even told us the phones in use. You can't just expect a
mailing list to do your work for you. You need to look at the handsets and
see what they support, and how they support it. You don't even say if the
handsets are SIP or not, the PSTN connectivity is pretty irrelevant.

> Sales Executive Engineer

That explains that one.

Steve

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-- 
Ron Wheeler
President
Artifact Software Inc
email: rwheeler at artifact-software.com
skype: ronaldmwheeler
phone: 866-970-2435, ext 102
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