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</o:shapelayout></xml><![endif]--></head><body bgcolor=white lang=EN-US link="#0563C1" vlink="#954F72"><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Although you may have found them rude and unhelpful, I think most of the responses had a common theme—we need more information about what you have and what you want to do before we can help at all.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> --Don<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:windowtext'> asterisk-users-bounces@lists.digium.com [mailto:asterisk-users-bounces@lists.digium.com] <b>On Behalf Of </b>Ron Wheeler<br><b>Sent:</b> Wednesday, October 08, 2014 1:40 PM<br><b>To:</b> asterisk-users@lists.digium.com<br><b>Subject:</b> Re: [asterisk-users] Asterisk Phone ( Telecom feature )<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>This is free software supported by volunteers who are helping you because somewhere in the past someone helped them or perhaps they were just brought up properly.<br><br>No one really cares about how many clients you may have. No one here will make any money from that.<br><br>Have you read the free books on Asterisk?<br>Have you at least followed the installation instructions to some point where you are stuck.<br><br>I don't see where you have explained what you want to do with the PBX once you have it set up. There are a lot of different applications possible - Small office, enterprise with many branches, call center with thousands of incoming or outgoing calls, etc.<br><br>Have you looked at what phones you want to support - brand, features?<br><br>Have you selected a type of trunk that your telephone company offers? Do they have a document describing how to interface an Asterisk PBX to their trunks?<br><br>What were you expecting a total stranger to do for you when you asked your question?<br>If you want to hire a consultant to set up your first few clients and train you, than you should say so.<br>Free advice comes in many forms but there is a limit about how much free time each one of us has and you will get different people helping you depending on the question that you ask. We are not all experts at everything. Most of us are people like you or end-users who are supporting their own company's phone system.<br><br>Ron<br><br><br>On 08/10/2014 12:34 AM, Dania Asi wrote:<o:p></o:p></p></div><blockquote style='margin-top:5.0pt;margin-bottom:5.0pt'><p class=MsoNormal><span style='color:#1F497D'>Dear Mr. Adam,</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>Thank you for you kind words and for judging me.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>I am a system integrator and I have a whale clients in UAE , I will not proceed further in dealing with Asterisk because of the lack of support and because of the rude emails. </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'>I have no idea what is wrong with you people. And I hope you get well soon from whatever is happening to you.</span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><p class=MsoNormal><b><span style='font-size:12.0pt'>Best Wishes,</span></b><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt'> </span></b><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt'>Dania Abu Asi</span></b><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Sales Executive Engineer</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";color:#333333'><br><br></span><o:p></o:p></p><p class=MsoNormal><b><span style='font-size:12.0pt'>Future Trends Establishment</span></b><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Abu Dhabi - U.A.E.</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Mob : +971 50 4948363</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Off : +971 2 6730666</span><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt'>Fax : +971 2 6734888</span><o:p></o:p></p></div><p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p><div><div style='border:none;border-top:solid #E1E1E1 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> Adam Goldberg [<a href="mailto:adam@agp-llc.com">mailto:adam@agp-llc.com</a>] <br><b>Sent:</b> Tuesday, October 7, 2014 8:51 PM<br><b>To:</b> Dania Asi<br><b>Subject:</b> FW: [asterisk-users] Asterisk Phone ( Telecom feature )<o:p></o:p></p></div></div><p class=MsoNormal> <o:p></o:p></p></blockquote><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><o:p></o:p></span></p><p class=MsoNormal><a name="_MailEndCompose"><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'>I suggest that your question amounts to "please do my homework for me." This may be understandable given that you are a recent grad and probably don't have much experience in business communication and/or Asterisk complexities.</span></a><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'> <o:p></o:p></span></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>You cannot expect a mailing list to rush to answer vague, unanswerable questions -- nor emails that don't show that you've tried to answer the question first. <o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Consider, if I asked: <o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText> "I don't understand how to set up Asterisk. Can someone tell me how to do that?" <o:p></o:p></p><p class=MsoPlainText>vs. <o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText style='margin-left:.5in'>"I have a Dell R210-II with 32g of memory and two gigabit ethernet interfaces, I've installed Asterisk from the FreePBX Distro v9.99 and have an assortment of Polycom and Snom IP phones. I've configured paging as described in <a href="http://wiki.snom.com/Interoperability/PBX/Asterisk">http://wiki.snom.com/Interoperability/PBX/Asterisk</a> and <a href="http://www.voip-info.org/wiki/view/Asterisk+cmd+Page">http://www.voip-info.org/wiki/view/Asterisk+cmd+Page</a>, and it is working for the Snom phones but not the Polycom phones. Can someone point me at what it's going to take to make the Polycom phones work?"<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>I’d expect to get attempts at an answer to the second one, but would expect snide and rude comments (at best) to the first one.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Adam Goldberg<o:p></o:p></p><p class=MsoPlainText>AGP, LLC<o:p></o:p></p><p class=MsoPlainText>+1-202-507-9900<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>-----Original Message-----<br>From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a> [<a href="mailto:asterisk-users-bounces@lists.digium.com">mailto:asterisk-users-bounces@lists.digium.com</a>] On Behalf Of Don Kelly<br>Sent: Tuesday, October 07, 2014 9:38 AM<br>To: 'Asterisk Users Mailing List - Non-Commercial Discussion'<br>Subject: Re: [asterisk-users] Asterisk Phone ( Telecom feature )<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>JG confirmed that "it" is possible, but "it" has not been defined.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Without knowing what kind of instruments you are using, a possible "it"<o:p></o:p></p><p class=MsoPlainText>would be for a party to dial a 4-digit extension number to talk to someone internally, completing a call without using the PRI trunks.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText> --Don<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>-----Original Message-----<o:p></o:p></p><p class=MsoPlainText>From: <a href="mailto:asterisk-users-bounces@lists.digium.com"><span style='color:windowtext;text-decoration:none'>asterisk-users-bounces@lists.digium.com</span></a><o:p></o:p></p><p class=MsoPlainText>[<a href="mailto:asterisk-users-bounces@lists.digium.com"><span style='color:windowtext;text-decoration:none'>mailto:asterisk-users-bounces@lists.digium.com</span></a>] On Behalf Of Dania Asi<o:p></o:p></p><p class=MsoPlainText>Sent: Tuesday, October 07, 2014 3:41 AM<o:p></o:p></p><p class=MsoPlainText>To: 'Asterisk Users Mailing List - Non-Commercial Discussion'<o:p></o:p></p><p class=MsoPlainText><span lang=PT-BR>Cc: 'Irene Galera'; 'Maysara Orabi'; </span><a href="mailto:mohammad@futuretrendsest.com"><span lang=PT-BR style='color:windowtext;text-decoration:none'>mohammad@futuretrendsest.com</span></a><o:p></o:p></p><p class=MsoPlainText>Subject: Re: [asterisk-users] Asterisk Phone ( Telecom feature )<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Dear Mr. Mitual,<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Kindly check the attached mail where Mr. JG confirmed to me that is possible and I already informed my client of that.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Dear Mr. Steve,<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>I am not expecting a mailing list to do any work for me. All I was asking is for you to guide me because this is the first time we deal with Asterisk phones.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Best Wishes,<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Dania Abu Asi<o:p></o:p></p><p class=MsoPlainText>Sales Executive Engineer<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Future Trends Establishment<o:p></o:p></p><p class=MsoPlainText>Abu Dhabi - U.A.E.<o:p></o:p></p><p class=MsoPlainText>Mob : +971 50 4948363<o:p></o:p></p><p class=MsoPlainText>Off : +971 2 6730666<o:p></o:p></p><p class=MsoPlainText>Fax : +971 2 6734888<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>-----Original Message-----<o:p></o:p></p><p class=MsoPlainText>From: <a href="mailto:asterisk-users-bounces@lists.digium.com"><span style='color:windowtext;text-decoration:none'>asterisk-users-bounces@lists.digium.com</span></a><o:p></o:p></p><p class=MsoPlainText>[<a href="mailto:asterisk-users-bounces@lists.digium.com"><span style='color:windowtext;text-decoration:none'>mailto:asterisk-users-bounces@lists.digium.com</span></a>] On Behalf Of Steven Howes<o:p></o:p></p><p class=MsoPlainText>Sent: Tuesday, October 7, 2014 12:34 PM<o:p></o:p></p><p class=MsoPlainText>To: Asterisk Users Mailing List - Non-Commercial Discussion<o:p></o:p></p><p class=MsoPlainText><span lang=PT-BR>Cc: Irene Galera; Maysara Orabi; </span><a href="mailto:mohammad@futuretrendsest.com"><span lang=PT-BR style='color:windowtext;text-decoration:none'>mohammad@futuretrendsest.com</span></a><o:p></o:p></p><p class=MsoPlainText>Subject: Re: [asterisk-users] Asterisk Phone ( Telecom feature )<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>On 7 Oct 2014, at 09:24, Dania Asi <<a href="mailto:dania@futuretrendsest.com"><span style='color:windowtext;text-decoration:none'>dania@futuretrendsest.com</span></a>> wrote:<o:p></o:p></p><p class=MsoPlainText>> Kindly note that I asked about the capability of the phones and now I <o:p></o:p></p><p class=MsoPlainText>> am asking about the way I can do it to my client's phones, because he <o:p></o:p></p><p class=MsoPlainText>> is asking for a demonstration.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Yet you've not even told us the phones in use. You can't just expect a mailing list to do your work for you. You need to look at the handsets and see what they support, and how they support it. You don't even say if the handsets are SIP or not, the PSTN connectivity is pretty irrelevant.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>> Sales Executive Engineer<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>That explains that one.<o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>Steve<o:p></o:p></p><p class=MsoPlainText>--<o:p></o:p></p><p class=MsoPlainText>_____________________________________________________________________<o:p></o:p></p><p class=MsoPlainText>-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com"><span style='color:windowtext;text-decoration:none'>http://www.api-digital.com</span></a> -- New to Asterisk? Join us for a live introductory webinar every Thurs:<o:p></o:p></p><p class=MsoPlainText> <a href="http://www.asterisk.org/hello"><span style='color:windowtext;text-decoration:none'>http://www.asterisk.org/hello</span></a><o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>asterisk-users mailing list<o:p></o:p></p><p class=MsoPlainText>To UNSUBSCRIBE or update options visit:<o:p></o:p></p><p class=MsoPlainText> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users"><span style='color:windowtext;text-decoration:none'>http://lists.digium.com/mailman/listinfo/asterisk-users</span></a><o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>--<o:p></o:p></p><p class=MsoPlainText>_____________________________________________________________________<o:p></o:p></p><p class=MsoPlainText>-- Bandwidth and Colocation Provided by <a href="http://www.api-digital.com"><span style='color:windowtext;text-decoration:none'>http://www.api-digital.com</span></a> -- New to Asterisk? Join us for a live introductory webinar every Thurs:<o:p></o:p></p><p class=MsoPlainText> <a href="http://www.asterisk.org/hello"><span style='color:windowtext;text-decoration:none'>http://www.asterisk.org/hello</span></a><o:p></o:p></p><p class=MsoPlainText> <o:p></o:p></p><p class=MsoPlainText>asterisk-users mailing list<o:p></o:p></p><p class=MsoPlainText>To UNSUBSCRIBE or update options visit:<o:p></o:p></p><p class=MsoPlainText> <a href="http://lists.digium.com/mailman/listinfo/asterisk-users"><span style='color:windowtext;text-decoration:none'>http://lists.digium.com/mailman/listinfo/asterisk-users</span></a><o:p></o:p></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br><br><br><o:p></o:p></span></p><pre>-- <o:p></o:p></pre><pre>Ron Wheeler<o:p></o:p></pre><pre>President<o:p></o:p></pre><pre>Artifact Software Inc<o:p></o:p></pre><pre>email: <a href="mailto:rwheeler@artifact-software.com">rwheeler@artifact-software.com</a><o:p></o:p></pre><pre>skype: ronaldmwheeler<o:p></o:p></pre><pre>phone: 866-970-2435, ext 102<o:p></o:p></pre></div></body></html>