[asterisk-users] How to implement "priority queuing" within a single queue ? [SOLVED]

[Olivier]

2013/1/25 Michael Keuter <lists at mksolutions.info>

>
> Am 25.01.2013 um 17:22 schrieb Olivier:
>
> > Hi,
> >
> > Let say that in a call center, callers are recognized and categorized in
> 4 priority levels (priority 1 for Very Very Important Personalities, 2 for
> VIP, and so on)  before entering a Queue.
> > How can you make sure a priority 2 caller is answered before priority 3
> callers, for instance ?
> >
> > I can think of several solutions but none really pleases me :
> >
> > 1. Have 4 different queues, set penalty value and let each caller enter
> one queue depending on its own priority.
> > I don't like this solution because I foresee editing stats for 4 queues
> instead of one is harder.
>
> Just set the Queue_PRIO for that specific caller-type before you send them
> all into the same queue:
>
> exten => s,n,Set(QUEUE_PRIO=10)
> exten => s,n,Queue(test,tC,,,180)
>

That's exactly what I was looking for.
The strange thing is I couldn't find it mentioned in Queue app doc, if I'm
not mistaken (but that's another story).

Thank you very much.

>
> >
> > 2. Iterate over each call waiting in the queue and insert new call with
> Queue's position argument accordingly valued.
> > I don't like this one because I'm afraid coding this won't be so easy.
> >
> > What would you suggest ?
> >
> > Regards
> >
> >
> >
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>
> Michael
>
> http://www.mksolutions.info
>
>
>
>
>
> --
> _____________________________________________________________________
> -- Bandwidth and Colocation Provided by http://www.api-digital.com --
> New to Asterisk? Join us for a live introductory webinar every Thurs:
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