<br><br><div class="gmail_quote">2013/1/25 Michael Keuter <span dir="ltr"><<a href="mailto:lists@mksolutions.info" target="_blank">lists@mksolutions.info</a>></span><br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
<br>
Am 25.01.2013 um 17:22 schrieb Olivier:<br>
<div class="im"><br>
> Hi,<br>
><br>
> Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on) before entering a Queue.<br>
> How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ?<br>
><br>
> I can think of several solutions but none really pleases me :<br>
><br>
> 1. Have 4 different queues, set penalty value and let each caller enter one queue depending on its own priority.<br>
> I don't like this solution because I foresee editing stats for 4 queues instead of one is harder.<br>
<br>
</div>Just set the Queue_PRIO for that specific caller-type before you send them all into the same queue:<br>
<br>
exten => s,n,Set(QUEUE_PRIO=10)<br>
exten => s,n,Queue(test,tC,,,180)<br></blockquote><div><br>That's exactly what I was looking for.<br>The strange thing is I couldn't find it mentioned in Queue app doc, if I'm not mistaken (but that's another story).<br>
<br>Thank you very much. <br></div><blockquote class="gmail_quote" style="margin:0pt 0pt 0pt 0.8ex;border-left:1px solid rgb(204,204,204);padding-left:1ex">
<div class="im"><br>
><br>
> 2. Iterate over each call waiting in the queue and insert new call with Queue's position argument accordingly valued.<br>
> I don't like this one because I'm afraid coding this won't be so easy.<br>
><br>
> What would you suggest ?<br>
><br>
> Regards<br>
><br>
><br>
><br>
</div>> --<br>
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<br>
Michael<br>
<br>
<a href="http://www.mksolutions.info" target="_blank">http://www.mksolutions.info</a><br>
<br>
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