[asterisk-users] How to implement "priority queuing" within a single queue ? [SOLVED]

[Michael Keuter]

Am 25.01.2013 um 17:39 schrieb Olivier:

> 
> 
> 2013/1/25 Michael Keuter <lists at mksolutions.info>
> 
> Am 25.01.2013 um 17:22 schrieb Olivier:
> 
> > Hi,
> >
> > Let say that in a call center, callers are recognized and categorized in 4 priority levels (priority 1 for Very Very Important Personalities, 2 for VIP, and so on)  before entering a Queue.
> > How can you make sure a priority 2 caller is answered before priority 3 callers, for instance ?
> >
> > I can think of several solutions but none really pleases me :
> >
> > 1. Have 4 different queues, set penalty value and let each caller enter one queue depending on its own priority.
> > I don't like this solution because I foresee editing stats for 4 queues instead of one is harder.
> 
> Just set the Queue_PRIO for that specific caller-type before you send them all into the same queue:
> 
> exten => s,n,Set(QUEUE_PRIO=10)
> exten => s,n,Queue(test,tC,,,180)
> 
> That's exactly what I was looking for.
> The strange thing is I couldn't find it mentioned in Queue app doc, if I'm not mistaken (but that's another story).
> 
> Thank you very much. 

I found it here a while ago:
http://www.voip-info.org/wiki/view/Asterisk+Detailed+Variable+List
https://wiki.asterisk.org/wiki/display/AST/Various+application+variables

Michael

http://www.mksolutions.info




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