[asterisk-users] Integration with Social Media, Email and Web call center

[Tiago Geada]

Hi,

We before, used facebook graph api (json) on a php script.
php would check new posts every minute, and write a new .call file into
asterisk, with a sort of TTS

call would go on queue, and once a member picks it up, he hears 'new
facebook call from, bla bla, stating bla bla bla'
He would then proceed to reply the facebook post (in our case also done in
our software that would post back to FB via graph api)


On 24 January 2013 15:28, Danny Nicholas <danny at debsinc.com> wrote:

> This is how I would see the process working
> 1.  use curl/wget to query Facebook (etc.)
> 2.  determine whether we are to drop a call into the queue or just process
> a
> message
> 3.  determine agent availability through AMI process or asterisk -rx
> process.
> 4.  drop the call into the queue or place the message if the agent is
> available
> 5.  if the agent is unavailable, do alternate process.
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of bilal
> ghayyad
> Sent: Thursday, January 24, 2013 9:24 AM
> To: asterisk-users at lists.digium.com
> Subject: Re: [asterisk-users] Integration with Social Media, Email and Web
> call center
>
> They advised me to check jabber.org.
> Yes, jabber.org has a client that can send/receive and integrate with
> other
> social media (facebook, msn, twitter, ... etc).
>
> But, as an Agent who can login/logout and take a calls, how can I make it
> to
> be single login for voice and messages. So, if the agent is not available,
> he will not get a calls and will not get a messages.
>
> Those who used jabber.org or who used other than jabber.org for such
> requirement, what do you suggest?
>
> Regards
> Bilal
>
> --------------
>
> >
> > For just the messaging part, you should be able to use wget or curl to
> > interface and create messages.  You might have to go a little "higher
> > level"
> > like C or Perl, but it sounds very doable.
> >
> > -----Original Message-----
> > From: asterisk-users-bounces at lists.digium.com
> > [mailto:asterisk-users-bounces at lists.digium.com]
> > On Behalf Of bilal ghayyad
> > Sent: Tuesday, January 22, 2013 4:27 PM
> > To: asterisk-users at lists.digium.com
> > Subject: [asterisk-users] Integration with Social Media, Email and Web
> > call center
> >
> > Dears;
> >
> > Can someone advise me where to find a technology (open
> > source) that let us
> > able to integrate with social media like whatsapp and facebook? And
> > use this in call center (queuing the messages and routing it for
> > agent)?
> >
> > Anyone give me a light to start?
> >
> > Regards
> > Bilal
>
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