[asterisk-users] Integration with Social Media, Email and Web call center

[Matt Riddell]

On 24/01/2013, at 10:24 AM, bilal ghayyad <bilmar_gh at yahoo.com> wrote:
> They advised me to check jabber.org.
> Yes, jabber.org has a client that can send/receive and integrate with other social media (facebook, msn, twitter, ... etc).
> 
> But, as an Agent who can login/logout and take a calls, how can I make it to be single login for voice and messages. So, if the agent is not available, he will not get a calls and will not get a messages.
> 
> Those who used jabber.org or who used other than jabber.org for such requirement, what do you suggest? 


Ah, so yeah same as I said but when you get a jabber message you just send a call to the queue with one leg pointing to a particular music file and screen pop the relevant data.

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Cheers,

Matt Riddell
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