<div dir="ltr"><font color="#000066"><font><font face="tahoma,sans-serif">Hi,</font></font></font><div><font color="#000066"><font><font face="tahoma,sans-serif"><br></font></font></font></div><div style><font color="#000066" face="tahoma, sans-serif">We before, used facebook graph api (json) on a php script.</font></div>
<div style><font color="#000066" face="tahoma, sans-serif">php would check new posts every minute, and write a new .call file into asterisk, with a sort of TTS</font></div><div style><font color="#000066" face="tahoma, sans-serif"><br>
</font></div><div style><font color="#000066" face="tahoma, sans-serif">call would go on queue, and once a member picks it up, he hears 'new facebook call from, bla bla, stating bla bla bla'</font></div><div style>
<font color="#000066" face="tahoma, sans-serif">He would then proceed to reply the facebook post (in our case also done in our software that would post back to FB via graph api)</font></div></div><div class="gmail_extra">
<br><br><div class="gmail_quote">On 24 January 2013 15:28, Danny Nicholas <span dir="ltr"><<a href="mailto:danny@debsinc.com" target="_blank">danny@debsinc.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">
This is how I would see the process working<br>
1. use curl/wget to query Facebook (etc.)<br>
2. determine whether we are to drop a call into the queue or just process a<br>
message<br>
3. determine agent availability through AMI process or asterisk -rx<br>
process.<br>
4. drop the call into the queue or place the message if the agent is<br>
available<br>
5. if the agent is unavailable, do alternate process.<br>
<div class="im HOEnZb"><br>
-----Original Message-----<br>
From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a><br>
[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a>] On Behalf Of bilal ghayyad<br>
</div><div class="HOEnZb"><div class="h5">Sent: Thursday, January 24, 2013 9:24 AM<br>
To: <a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a><br>
Subject: Re: [asterisk-users] Integration with Social Media, Email and Web<br>
call center<br>
<br>
They advised me to check <a href="http://jabber.org" target="_blank">jabber.org</a>.<br>
Yes, <a href="http://jabber.org" target="_blank">jabber.org</a> has a client that can send/receive and integrate with other<br>
social media (facebook, msn, twitter, ... etc).<br>
<br>
But, as an Agent who can login/logout and take a calls, how can I make it to<br>
be single login for voice and messages. So, if the agent is not available,<br>
he will not get a calls and will not get a messages.<br>
<br>
Those who used <a href="http://jabber.org" target="_blank">jabber.org</a> or who used other than <a href="http://jabber.org" target="_blank">jabber.org</a> for such<br>
requirement, what do you suggest?<br>
<br>
Regards<br>
Bilal<br>
<br>
--------------<br>
<br>
><br>
> For just the messaging part, you should be able to use wget or curl to<br>
> interface and create messages. You might have to go a little "higher<br>
> level"<br>
> like C or Perl, but it sounds very doable.<br>
><br>
> -----Original Message-----<br>
> From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a><br>
> [mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a>]<br>
> On Behalf Of bilal ghayyad<br>
> Sent: Tuesday, January 22, 2013 4:27 PM<br>
> To: <a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a><br>
> Subject: [asterisk-users] Integration with Social Media, Email and Web<br>
> call center<br>
><br>
> Dears;<br>
><br>
> Can someone advise me where to find a technology (open<br>
> source) that let us<br>
> able to integrate with social media like whatsapp and facebook? And<br>
> use this in call center (queuing the messages and routing it for<br>
> agent)?<br>
><br>
> Anyone give me a light to start?<br>
><br>
> Regards<br>
> Bilal<br>
<br>
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