[asterisk-users] Integration with Social Media, Email and Web call center

[Danny Nicholas]

This is how I would see the process working
1.  use curl/wget to query Facebook (etc.)
2.  determine whether we are to drop a call into the queue or just process a
message
3.  determine agent availability through AMI process or asterisk -rx
process.
4.  drop the call into the queue or place the message if the agent is
available
5.  if the agent is unavailable, do alternate process.

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of bilal ghayyad
Sent: Thursday, January 24, 2013 9:24 AM
To: asterisk-users at lists.digium.com
Subject: Re: [asterisk-users] Integration with Social Media, Email and Web
call center

They advised me to check jabber.org.
Yes, jabber.org has a client that can send/receive and integrate with other
social media (facebook, msn, twitter, ... etc).

But, as an Agent who can login/logout and take a calls, how can I make it to
be single login for voice and messages. So, if the agent is not available,
he will not get a calls and will not get a messages.

Those who used jabber.org or who used other than jabber.org for such
requirement, what do you suggest? 

Regards
Bilal

--------------

> 
> For just the messaging part, you should be able to use wget or curl to 
> interface and create messages.  You might have to go a little "higher 
> level"
> like C or Perl, but it sounds very doable.
> 
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com]
> On Behalf Of bilal ghayyad
> Sent: Tuesday, January 22, 2013 4:27 PM
> To: asterisk-users at lists.digium.com
> Subject: [asterisk-users] Integration with Social Media, Email and Web 
> call center
> 
> Dears;
> 
> Can someone advise me where to find a technology (open
> source) that let us
> able to integrate with social media like whatsapp and facebook? And 
> use this in call center (queuing the messages and routing it for 
> agent)?
> 
> Anyone give me a light to start?
> 
> Regards
> Bilal

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