[asterisk-users] Bypass queue wrapup time

[Olivier]

2012/10/30 Benny Amorsen <benny+usenet at amorsen.dk>

> Mitch Claborn <mitch_ml at claborn.net> writes:
>
> > In our sales queue, we have wrapup time set to 15 seconds.  When the
> > phones are really busy, the operators would like the ability to bypass
> > that 15 second wait and grab the next call in the queue.  Is that
> > possible?  How to accomplish?
>
> Slightly hacky solution which only works for ringall:
>
> Designate a phone to be in the queue but never get answered. When you
> are ready for a call early, do a directed pickup of that phone.
>

Are you sure a call which entered into a queue can be directly picked up ?


>
> For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/
>
>
> /Benny
>
>
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