[asterisk-users] Bypass queue wrapup time

[Danny Nicholas]

The call can't be picked up from queue, per se.  It is pick-able when it
rings the extension.

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Olivier
Sent: Tuesday, October 30, 2012 4:22 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Bypass queue wrapup time

 

 

2012/10/30 Benny Amorsen <benny+usenet at amorsen.dk>

Mitch Claborn <mitch_ml at claborn.net> writes:

> In our sales queue, we have wrapup time set to 15 seconds.  When the
> phones are really busy, the operators would like the ability to bypass
> that 15 second wait and grab the next call in the queue.  Is that
> possible?  How to accomplish?

Slightly hacky solution which only works for ringall:

Designate a phone to be in the queue but never get answered. When you
are ready for a call early, do a directed pickup of that phone.


Are you sure a call which entered into a queue can be directly picked up ?
 


For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/


/Benny



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