[asterisk-users] Bypass queue wrapup time

[Benny Amorsen]

Mitch Claborn <mitch_ml at claborn.net> writes:

> In our sales queue, we have wrapup time set to 15 seconds.  When the
> phones are really busy, the operators would like the ability to bypass
> that 15 second wait and grab the next call in the queue.  Is that
> possible?  How to accomplish?

Slightly hacky solution which only works for ringall:

Designate a phone to be in the queue but never get answered. When you
are ready for a call early, do a directed pickup of that phone.

For a less hacky solution, see https://reviewboard.asterisk.org/r/1619/


/Benny