[asterisk-users] wrapuptime?

[Lenz Emilitri]

As it is done today, the wrap-up time is not terribly useful in Asterisk, as
it is fixed-length. If you need to implement it in a real-life scenario, it
 would be better to pause the agent when the call is through and have him
unpause manually when he's done the wrap-up; this way you get a measurable
metric as well.

Just my two eurocents,
l.





2009/12/18 Magnus Benngård <magnus.b at inputinterior.se>

> Hi!
>
> Trying to understand how wrapuptime is working...
> I have written a small php script that let agents log in/out
> off a queue. That part is working as a clock but wrapuptime
> is not doing what I expect.
>
> Input Interiör - Queue Manager
>
>          0317998989   has 0 calls (max unlimited) in 'rrmemory' strategy
> (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s
>    Members:
>       SIP/0317998971 with penalty 2 (dynamic) (Not in use) has taken no
> calls yet
>       SIP/0317998975 with penalty 2 (dynamic) (Not in use) has taken no
> calls yet
>       SIP/0317998972 with penalty 1 (dynamic) (Not in use) has taken 8
> calls (last was 2 secs ago)
>    No Callers
>
> SIP/0317998972 did hang up 8 seconds ago, but if someone calls the queue
> at this moment, the call will start ringing on SIP/0317998972 again.
> I thought the wrapuptime should cause the call to go to one of the other
> agents. Did I miss anything in the configs or is it that we have different
> penalties or...?
>


-- 
Loway - home of QueueMetrics - http://queuemetrics.com
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20091218/36563e60/attachment.htm