<div>As it is done today, the wrap-up time is not terribly useful in Asterisk, as it is fixed-length. If you need to implement it in a real-life scenario, it would be better to pause the agent when the call is through and have him unpause manually when he's done the wrap-up; this way you get a measurable metric as well.</div>
<div><br></div><div>Just my two eurocents, </div><div>l.</div><div><br></div><div><br></div><div><br></div><div> <br></div><br><div class="gmail_quote">2009/12/18 Magnus Benngård <span dir="ltr"><<a href="mailto:magnus.b@inputinterior.se">magnus.b@inputinterior.se</a>></span><br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;"><div style="font-family:Arial;font-size:14px"><div style="font-family:Arial;font-size:14px"><span style="font-family:monospace">Hi!<br>
<br>Trying to understand how wrapuptime is working...<br>I have written a small php script that let agents log in/out<br>off a queue. That part is working as a clock but wrapuptime<br>is not doing what I expect.<br><br>Input Interiör - Queue Manager<br>
<br> 0317998989 has 0 calls (max unlimited) in 'rrmemory' strategy (5s holdtime, 94s talktime), W:0, C:8, A:1, SL:0.0% within 0s<br> Members: <br> SIP/0317998971 with penalty 2 (dynamic) (Not in use) has taken no calls yet<br>
SIP/0317998975 with penalty 2 (dynamic) (Not in use) has taken no calls yet<br> SIP/0317998972 with penalty 1 (dynamic) (Not in use) has taken 8 calls (last was 2 secs ago)<br> No Callers<br><br></span><span style="font-family:monospace">SIP/0317998972 did hang up 8 seconds ago, but if someone calls the queue<br>
at this moment, the call will start ringing on </span><span style="font-family:monospace">SIP/0317998972 again.<br>I thought the wrapuptime should cause the call to go to one of the other agents. Did I miss anything in the configs or is it that we have different<br>
penalties or...?</span><span style="font-family:monospace"><br></span></div></div></blockquote></div><br clear="all"><br>-- <br>Loway - home of QueueMetrics - <a href="http://queuemetrics.com">http://queuemetrics.com</a><br>
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