[asterisk-users] Asterisk Queue's

[Tobias Ahlander]

>Date: Tue, 02 Sep 2008 18:08:52 +1200
>From: Paul Crane <paul at venturevoip.com>
>Subject: Re: [asterisk-users] Asterisk Queue's
>To: Asterisk Users Mailing List - Non-Commercial Discussion
>    <asterisk-users at lists.digium.com>
>Message-ID: <48BCD874.3040606 at venturevoip.com>
>Content-Type: text/plain; charset=ISO-8859-1
>
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>Philipp Kempgen wrote:
>> Tobias Ahlander schrieb:
>>
>>>> From: Mark Michelson <mmichelson at digium.com>
>>
>>>> Tobias Ahlander wrote:
>>
>>>>> Yes, I have autofill set in queues.conf. I suspect that this behaviour
>>>>> is because the Polycom phones I use have 2 lines. Has anyone used this
>>>>> function with polycom phones before? Also, my agents are Dynamic,
>>>>> perhaps this works better with Static agents?
>>>>>
>>>>> Here's my queues.conf (with commented lines deleted for easier
reading):
>>>>>
>>>>> [general]
>>>>> autofill = yes
>>>>> monitor-type = MixMonitor
>>>>>
>>>>> [sales]
>>>>> strategy = rrmemory
>>>>> wrapuptime=15
>>>>>
>>>> Depending on which Asterisk version you are using, there was a bug in
the
>>> queue
>>>> application for some 1.4 releases where the autofill option would only
be
>>> set
>>>> properly if it were placed inside a queue. In other words, you may want
to
>>> try
>>>> putting autofill=yes inside the [sales] queue in your configuration.
>>>>
>>>> Also, if you're using a version of Asterisk 1.2, autofill is not a
valid
>>> option
>>>> and you'll be stuck with the behavior you're seeing.
>>
>>> Unfortunately this didn't help at all... Anyone else has any tips? Is
there
>>> a way to limit the polycom phones to only take one call from the Queue
at
>>> the same time? Asterisk version running is 1.4.13
>>
>> Maybe the phones have call-waiting enabled?
>> Does it work if you remove the second line?
>>
>>
>>    Philipp Kempgen
>>
>
>Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.
>
>- --
>Paul Crane
>
>Technical Support Officer
>VentureVoIP Ltd
>John Wickliffe House
>265 Princes Street
>Dunedin

Paul,

This option doesn't help me that much. When I have it enabled, I can't put a
call on hold and transfer it since Asterisk rejects usage limit to 1.

Philipp,

I'm using Polycom phones. When I set the "Calls Per Line" (which I'm told is
Call Waiting) I seem to be able to transfer calls etc, but I'm still
noticing the same behaviour with the queues as before.


Any more tricks I can try?

Thanks,
Best regards,
Tobias
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