<div dir="ltr">>Date: Tue, 02 Sep 2008 18:08:52 +1200<br>>From: Paul Crane <<a href="mailto:paul@venturevoip.com">paul@venturevoip.com</a>><br>>Subject: Re: [asterisk-users] Asterisk Queue's<br>>To: Asterisk Users Mailing List - Non-Commercial Discussion<br>
> <<a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a>><br>>Message-ID: <<a href="mailto:48BCD874.3040606@venturevoip.com">48BCD874.3040606@venturevoip.com</a>><br>>Content-Type: text/plain; charset=ISO-8859-1<br>
><br>>-----BEGIN PGP SIGNED MESSAGE-----<br>>Hash: SHA1<br>><br>>Philipp Kempgen wrote:<br>>> Tobias Ahlander schrieb:<br>>> <br>>>>> From: Mark Michelson <<a href="mailto:mmichelson@digium.com">mmichelson@digium.com</a>><br>
>> <br>>>>> Tobias Ahlander wrote:<br>>> <br>>>>>> Yes, I have autofill set in queues.conf. I suspect that this behaviour<br>>>>>> is because the Polycom phones I use have 2 lines. Has anyone used this<br>
>>>>> function with polycom phones before? Also, my agents are Dynamic,<br>>>>>> perhaps this works better with Static agents?<br>>>>>><br>>>>>> Here's my queues.conf (with commented lines deleted for easier reading):<br>
>>>>><br>>>>>> [general]<br>>>>>> autofill = yes<br>>>>>> monitor-type = MixMonitor<br>>>>>><br>>>>>> [sales]<br>>>>>> strategy = rrmemory<br>
>>>>> wrapuptime=15<br>>>>>><br>>>>> Depending on which Asterisk version you are using, there was a bug in the<br>>>> queue<br>>>>> application for some 1.4 releases where the autofill option would only be<br>
>>> set<br>>>>> properly if it were placed inside a queue. In other words, you may want to<br>>>> try<br>>>>> putting autofill=yes inside the [sales] queue in your configuration.<br>
>>>><br>>>>> Also, if you're using a version of Asterisk 1.2, autofill is not a valid<br>>>> option<br>>>>> and you'll be stuck with the behavior you're seeing.<br>
>> <br>>>> Unfortunately this didn't help at all... Anyone else has any tips? Is there<br>>>> a way to limit the polycom phones to only take one call from the Queue at<br>>>> the same time? Asterisk version running is 1.4.13<br>
>> <br>>> Maybe the phones have call-waiting enabled?<br>>> Does it work if you remove the second line?<br>>> <br>>> <br>>> Philipp Kempgen<br>>> <br>><br>>Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.<br>
><br>>- --<br>>Paul Crane<br>><br>>Technical Support Officer<br>>VentureVoIP Ltd<br>>John Wickliffe House<br>>265 Princes Street<br>>Dunedin<br><br>Paul, <br><br>This option doesn't help me that much. When I have it enabled, I can't put a call on hold and transfer it since Asterisk rejects usage limit to 1. <br>
<br>Philipp, <br><br>I'm using Polycom phones. When I set the "Calls Per Line" (which I'm told is Call Waiting) I seem to be able to transfer calls etc, but I'm still noticing the same behaviour with the queues as before. <br>
<br><br>Any more tricks I can try? <br><br>Thanks, <br>Best regards, <br>Tobias<br></div>