[asterisk-users] Asterisk Queue's

[Alejandro Kauffmann]

Tobias Ahlander wrote:
>  >Date: Tue, 02 Sep 2008 18:08:52 +1200
>  >From: Paul Crane <paul at venturevoip.com <mailto:paul at venturevoip.com>>
>  >Subject: Re: [asterisk-users] Asterisk Queue's
>  >To: Asterisk Users Mailing List - Non-Commercial Discussion
>  >    <asterisk-users at lists.digium.com 
> <mailto:asterisk-users at lists.digium.com>>
>  >Message-ID: <48BCD874.3040606 at venturevoip.com 
> <mailto:48BCD874.3040606 at venturevoip.com>>
>  >Content-Type: text/plain; charset=ISO-8859-1
>  >
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>  >
>  >Philipp Kempgen wrote:
>  >> Tobias Ahlander schrieb:
>  >>
>  >>>> From: Mark Michelson <mmichelson at digium.com 
> <mailto:mmichelson at digium.com>>
>  >>
>  >>>> Tobias Ahlander wrote:
>  >>
>  >>>>> Yes, I have autofill set in queues.conf. I suspect that this 
> behaviour
>  >>>>> is because the Polycom phones I use have 2 lines. Has anyone used 
> this
>  >>>>> function with polycom phones before? Also, my agents are Dynamic,
>  >>>>> perhaps this works better with Static agents?
>  >>>>>
>  >>>>> Here's my queues.conf (with commented lines deleted for easier 
> reading):
>  >>>>>
>  >>>>> [general]
>  >>>>> autofill = yes
>  >>>>> monitor-type = MixMonitor
>  >>>>>
>  >>>>> [sales]
>  >>>>> strategy = rrmemory
>  >>>>> wrapuptime=15
>  >>>>>
>  >>>> Depending on which Asterisk version you are using, there was a bug 
> in the
>  >>> queue
>  >>>> application for some 1.4 releases where the autofill option would 
> only be
>  >>> set
>  >>>> properly if it were placed inside a queue. In other words, you may 
> want to
>  >>> try
>  >>>> putting autofill=yes inside the [sales] queue in your configuration.
>  >>>>
>  >>>> Also, if you're using a version of Asterisk 1.2, autofill is not a 
> valid
>  >>> option
>  >>>> and you'll be stuck with the behavior you're seeing.
>  >>
>  >>> Unfortunately this didn't help at all... Anyone else has any tips? 
> Is there
>  >>> a way to limit the polycom phones to only take one call from the 
> Queue at
>  >>> the same time? Asterisk version running is 1.4.13
>  >>
>  >> Maybe the phones have call-waiting enabled?
>  >> Does it work if you remove the second line?
>  >>
>  >>
>  >>    Philipp Kempgen
>  >>
>  >
>  >Try setting the call-limit to 1 in sip.conf as well as limitonpeer to yes.
>  >
>  >- --
>  >Paul Crane
>  >
>  >Technical Support Officer
>  >VentureVoIP Ltd
>  >John Wickliffe House
>  >265 Princes Street
>  >Dunedin
> 
> Paul,
> 
> This option doesn't help me that much. When I have it enabled, I can't 
> put a call on hold and transfer it since Asterisk rejects usage limit to 1.
> 
> Philipp,
> 
> I'm using Polycom phones. When I set the "Calls Per Line" (which I'm 
> told is Call Waiting) I seem to be able to transfer calls etc, but I'm 
> still noticing the same behaviour with the queues as before.
> 
> 
> Any more tricks I can try?
> 

Have you tried ringinuse=no in the queue definition in queues.conf and 
call-limit=2 in sip.conf?

Alex