[asterisk-users] OT: Disable Polycom 650 Forward Softkey

[Darryl Dunkin]

In your phone configuration file, for all lines:

   <divert

       divert.fwd.1.enabled = "0"

       divert.fwd.2.enabled = "0"

       divert.fwd.3.enabled = "0"

       divert.fwd.4.enabled = "0"

       divert.fwd.5.enabled = "0"

       divert.fwd.6.enabled = "0"

   />

 

The worst part is this is the same softkey as 'hangup', bad design
Polycom! When the remote user hangs up first and you use the softkey to
hangup as well, you accidently end up forwarding somewhere (users freak
out and hit random keys).

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Bill
Andersen
Sent: Friday, October 24, 2008 13:12
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] OT: Disable Polycom 650 Forward Softkey

 

I've got a problem that keeps popping up with my reception phone.

It is a IP 650 and the receptionist - on three occassions - has
accidentally

hit the "Forward" softkey just before she enters the "Page All"
keystrokes

and then all future calls get routed as an overhead page.

 

I will admit, the first time it happened, I was totally stumped.  Why
the

heck did I have customers yelling "Hello, Hello, can you hear me" over

every single Polycom in the building.  In retrospect, it was pretty
funny.

 

However, now that it has happened three, count 'em, three times, I've

got to figure out how to disable that softkey.

 

I've looked through the "sip.cfg" file and can't seem to figure out what

option would remove that softkey.  Has anyone ever had to do this?

 

What feature should I disable? 

 

TIA

 

Bill

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