[asterisk-users] OT: Disable Polycom 650 Forward Softkey

[Bill Andersen]

That did the trick.  And yes, I agree it is a very poor design.  After
looking at how

it all transpired, it made more sense as to why it has happened lately.  I
recently

purchased a wireless headset for the receptionist.  She would not use her
corded

headset because she also does some filing and it kept her mobility down.
With

the wireless headset, she can move around so she will actually use it.

 

As a side effect, she doesn't lift the handset anymore and is now using the

"Answer" and "Hangup" softkeys.  Aaah. So "That's" why it just all of a

sudden started happening.   I knew there would be a downside to that

wireless headset :)

 

Thanks again.

 

Bill

 

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Darryl Dunkin
Sent: Friday, October 24, 2008 3:19 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] OT: Disable Polycom 650 Forward Softkey

 

In your phone configuration file, for all lines:

   <divert

       divert.fwd.1.enabled = "0"

       divert.fwd.2.enabled = "0"

       divert.fwd.3.enabled = "0"

       divert.fwd.4.enabled = "0"

       divert.fwd.5.enabled = "0"

       divert.fwd.6.enabled = "0"

   />

 

The worst part is this is the same softkey as 'hangup', bad design Polycom!
When the remote user hangs up first and you use the softkey to hangup as
well, you accidently end up forwarding somewhere (users freak out and hit
random keys).

 

From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Bill Andersen
Sent: Friday, October 24, 2008 13:12
To: 'Asterisk Users Mailing List - Non-Commercial Discussion'
Subject: [asterisk-users] OT: Disable Polycom 650 Forward Softkey

 

I've got a problem that keeps popping up with my reception phone.

It is a IP 650 and the receptionist - on three occassions - has accidentally

hit the "Forward" softkey just before she enters the "Page All" keystrokes

and then all future calls get routed as an overhead page.

 

I will admit, the first time it happened, I was totally stumped.  Why the

heck did I have customers yelling "Hello, Hello, can you hear me" over

every single Polycom in the building.  In retrospect, it was pretty funny.

 

However, now that it has happened three, count 'em, three times, I've

got to figure out how to disable that softkey.

 

I've looked through the "sip.cfg" file and can't seem to figure out what

option would remove that softkey.  Has anyone ever had to do this?

 

What feature should I disable? 

 

TIA

 

Bill

 

TOP: That did the trick.

 

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