[asterisk-users] Queue announcing hold sequence instead of hold time

[Drew Gibson]

Trevor G. Hammonds wrote:

>From: Drew Gibson
>  
>
>>Hi,
>>
>>We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
>>Sarge) and the behaviour of our Call Centre queues has changed
>>slightly.
>>Before the upgrade, when a caller was waiting in the queue, the
>>estimated hold time was announced as expected ("estimated hold time is
>>less than 2 minutes ...").
>>Now the caller gets an announcement of their sequence in the queue
>>("Your call is now first in line ...").
>>I believe that the only changes I have made to queues.conf and
>>agents.conf is the addition of the "context=" statement and editing the
>>list of agents.
>>
>>Has anyone else seen this? What am I missing?
>>
>>regards,
>>
>>Drew
>>    
>>
>
>Drew,
>This has been normal behaviour for as long as I can remember.  The caller
>hears the estimated time until they are next in line, then they hear the
>'next in line' announcement.
>
>		Sincerely,
>		Trevor Hammonds
>  
>
Hi Trevor,

I should have given a better example. Like Rob Schall, the 2nd, 3rd, 
4th, etc callers all get a sequence number rather than an estimated time.

Rob,
are there any common elements in our configs, like t or H options that 
might be getting in the way?

regards,

Drew

-- 
Drew Gibson

Systems Administrator
OANDA Corporation
www.oanda.com

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