[asterisk-users] Queue announcing hold sequence instead of hold time

[Rob Schall]

Trevor,

I also have the same problem as Drew, and that isn't how mine works.
Even though I told it to announce the time, I get the "first in line" as
well as "second in line". I've tested it up to 5 people sitting in the
queue line, and each gets the same message (space, not time).

Rob


Trevor G. Hammonds wrote:
> From: Drew Gibson
>   
>> Hi,
>>
>> We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
>> Sarge) and the behaviour of our Call Centre queues has changed
>> slightly.
>> Before the upgrade, when a caller was waiting in the queue, the
>> estimated hold time was announced as expected ("estimated hold time is
>> less than 2 minutes ...").
>> Now the caller gets an announcement of their sequence in the queue
>> ("Your call is now first in line ...").
>> I believe that the only changes I have made to queues.conf and
>> agents.conf is the addition of the "context=" statement and editing the
>> list of agents.
>>
>> Has anyone else seen this? What am I missing?
>>
>> regards,
>>
>> Drew
>>     
>
> Drew,
> This has been normal behaviour for as long as I can remember.  The caller
> hears the estimated time until they are next in line, then they hear the
> 'next in line' announcement.
>
> 		Sincerely,
> 		Trevor Hammonds
>
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