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Trevor G. Hammonds wrote:
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cite="mid!&!AAAAAAAAAAAYAAAAAAAAADE4htzGZCpNqxCHomuvsUTCjAAAEAAAAB3HOJlEB+JEpx2jdjHzKbEBAAAAAA==@concipient.net"
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<pre wrap="">From: Drew Gibson
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<pre wrap="">Hi,
We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
Sarge) and the behaviour of our Call Centre queues has changed
slightly.
Before the upgrade, when a caller was waiting in the queue, the
estimated hold time was announced as expected ("estimated hold time is
less than 2 minutes ...").
Now the caller gets an announcement of their sequence in the queue
("Your call is now first in line ...").
I believe that the only changes I have made to queues.conf and
agents.conf is the addition of the "context=" statement and editing the
list of agents.
Has anyone else seen this? What am I missing?
regards,
Drew
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<pre wrap=""><!---->
Drew,
This has been normal behaviour for as long as I can remember. The caller
hears the estimated time until they are next in line, then they hear the
'next in line' announcement.
Sincerely,
Trevor Hammonds
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Hi Trevor,<br>
<br>
I should have given a better example. Like Rob Schall, the 2nd, 3rd,
4th, etc callers all get a sequence number rather than an estimated
time.<br>
<br>
Rob,<br>
are there any common elements in our configs, like t or H options that
might be getting in the way?<br>
<br>
regards,<br>
<br>
Drew<br>
<pre class="moz-signature" cols="72">--
Drew Gibson
Systems Administrator
OANDA Corporation
<a class="moz-txt-link-abbreviated" href="http://www.oanda.com">www.oanda.com</a>
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