[asterisk-users] Queue announcing hold sequence instead of hold time

[BJ Weschke]

 All -

 Next step here would probably be to open a bug on bugs.digium.com
with a full VERBOSE/DEBUG log along with associated config files so we
can troubleshoot this and fix it if there's a problem.

 Thanks.

On 3/9/07, Drew Gibson <drew at oanda.com> wrote:
>
>  Trevor G. Hammonds wrote:
>  From: Drew Gibson
>
>
>  Hi,
>
> We recently updated from an early Asterisk 1.2 SVN to 1.2.15 (on Debian
> Sarge) and the behaviour of our Call Centre queues has changed
> slightly.
> Before the upgrade, when a caller was waiting in the queue, the
> estimated hold time was announced as expected ("estimated hold time is
> less than 2 minutes ...").
> Now the caller gets an announcement of their sequence in the queue
> ("Your call is now first in line ...").
> I believe that the only changes I have made to queues.conf and
> agents.conf is the addition of the "context=" statement and editing the
> list of agents.
>
> Has anyone else seen this? What am I missing?
>
> regards,
>
> Drew
>
>  Drew,
> This has been normal behaviour for as long as I can remember. The caller
> hears the estimated time until they are next in line, then they hear the
> 'next in line' announcement.
>
>  Sincerely,
>  Trevor Hammonds
>
>  Hi Trevor,
>
>  I should have given a better example. Like Rob Schall, the 2nd, 3rd, 4th,
> etc callers all get a sequence number rather than an estimated time.
>
>  Rob,
>  are there any common elements in our configs, like t or H options that
> might be getting in the way?
>
>  regards,
>
>  Drew
>  --
> Drew Gibson
>
> Systems Administrator
> OANDA Corporation
> www.oanda.com
>
>
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