[asterisk-users] Polycom SP 601 Reboot Issue- Help!

[Justin Hamade]

I spoke with Polycom support recently.  By default the transport is set to
DNSnaptr but should be set to TCPpeferred.  I have written about it here:
http://justinhamade.blogspot.com/2007/04/polycom-presence-and-sip-500-errors.html

And make sure you upgrade.  2.1.1 just came out today with a lot of fixes,
upgrade to 2.0 at least.

Justin

On 4/25/07, Brad Sumrall <Brads at ftnco.com> wrote:
>
> Hard reset the phone first!
> Provision and see if it is fixed.
> No?
> Upgrade software (watch out for provisioning changes).
> Still rebooting?
> Downgrade software.
> Still rebooting?
>
> You now have a new door stop!
>
> -----Original Message-----
> From: asterisk-users-bounces at lists.digium.com
> [mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Doug
> Garstang
> Sent: Wednesday, April 25, 2007 7:04 PM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!
>
> That used to happen to us _ALL_ the time. Sometimes you'd just have to
> press the 'Directory' key and the phone would instantly reboot. It was
> very easy to reproduce and Polycom where useless at admitting it might
> be a problem. It occurred on several phones. Funnily enough, the phone
> it was most reproducable on was a 601 being used as a Receptionist phone
> with 3 sidecars... and about 35 buddies being watched. Hmmm!
>
> Russ Beaupre wrote:
> > We had a situation where the 601 base went missing and the electrical
> > connection between the side cars and the 601 was broke.  Might be
> > worth a look to see if the phone got damaged.
> >
> >
> >     -----Original Message-----
> >     From: Jerry Jones <jjones at danrj.com>
> >     To: Asterisk Users Mailing List - Non-Commercial Discussion
> >     <asterisk-users at lists.digium.com>
> >     Date: Tue, 24 Apr 2007 12:27:46 -0500
> >     Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!
> >
> >     The only reboot issue I have with 1 sidecar is the side car deciding
> >     to randonly rebbot, not the phone itself
> >
> >     Perhaps upgrading to 2.1 will help?
> >
> >
> >     On Apr 24, 2007, at 10:51 AM, J French wrote:
> >
> >     > I have a Polycom 601 with 3 expansion modules running 2.0.3.  We
> >     > have Buddywatch set up on around 42 users on the expansion
> >     > modules.  We are experiencing reboots on the 601.  Today it
> >     > happened twice after users paged through the phones.  The page
> >     > groups have about 23 phones each.  There is a third page group
> >     > comprising all 46 phones.  I'm thinking it may be an issue with
> >     > changing buddywatch state on so many buddies so quickly.  Also,
> >     the
> >     > cpu usage is pegged at 100% for around 3 minutes after it reboots,
> >     > FWIW.
> >     >
> >     > Anyone else experiencing rebbots on the 601?  Advice is really
> >     needed!
> >     >
> >     > Thanks
> >     > _______________________________________________
> >     > --Bandwidth and Colocation provided by Easynews.com --
> >     >
> >     > asterisk-users mailing list
> >     > To UNSUBSCRIBE or update options visit:
> >     >    http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> >     _______________________________________________
> >     --Bandwidth and Colocation provided by Easynews.com --
> >
> >     asterisk-users mailing list
> >     To UNSUBSCRIBE or update options visit:
> >        http://lists.digium.com/mailman/listinfo/asterisk-users
> >
> > ------------------------------------------------------------------------
> >
> > _______________________________________________
> > --Bandwidth and Colocation provided by Easynews.com --
> >
> > asterisk-users mailing list
> > To UNSUBSCRIBE or update options visit:
> >    http://lists.digium.com/mailman/listinfo/asterisk-users
> >
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>
>
> _______________________________________________
> --Bandwidth and Colocation provided by Easynews.com --
>
> asterisk-users mailing list
> To UNSUBSCRIBE or update options visit:
>    http://lists.digium.com/mailman/listinfo/asterisk-users
>



-- 
Justin
-------------- next part --------------
An HTML attachment was scrubbed...
URL: http://lists.digium.com/pipermail/asterisk-users/attachments/20070425/2564a3e3/attachment.htm