[asterisk-users] Polycom SP 601 Reboot Issue- Help!

[Brad Sumrall]

Hard reset the phone first!
Provision and see if it is fixed.
No?
Upgrade software (watch out for provisioning changes).
Still rebooting?
Downgrade software.
Still rebooting?

You now have a new door stop!

-----Original Message-----
From: asterisk-users-bounces at lists.digium.com
[mailto:asterisk-users-bounces at lists.digium.com] On Behalf Of Doug Garstang
Sent: Wednesday, April 25, 2007 7:04 PM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!

That used to happen to us _ALL_ the time. Sometimes you'd just have to 
press the 'Directory' key and the phone would instantly reboot. It was 
very easy to reproduce and Polycom where useless at admitting it might 
be a problem. It occurred on several phones. Funnily enough, the phone 
it was most reproducable on was a 601 being used as a Receptionist phone 
with 3 sidecars... and about 35 buddies being watched. Hmmm!

Russ Beaupre wrote:
> We had a situation where the 601 base went missing and the electrical 
> connection between the side cars and the 601 was broke.  Might be 
> worth a look to see if the phone got damaged.
>  
>
>     -----Original Message-----
>     From: Jerry Jones <jjones at danrj.com>
>     To: Asterisk Users Mailing List - Non-Commercial Discussion
>     <asterisk-users at lists.digium.com>
>     Date: Tue, 24 Apr 2007 12:27:46 -0500
>     Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!
>
>     The only reboot issue I have with 1 sidecar is the side car deciding  
>     to randonly rebbot, not the phone itself
>
>     Perhaps upgrading to 2.1 will help?
>
>
>     On Apr 24, 2007, at 10:51 AM, J French wrote:
>
>     > I have a Polycom 601 with 3 expansion modules running 2.0.3.  We  
>     > have Buddywatch set up on around 42 users on the expansion  
>     > modules.  We are experiencing reboots on the 601.  Today it  
>     > happened twice after users paged through the phones.  The page  
>     > groups have about 23 phones each.  There is a third page group  
>     > comprising all 46 phones.  I'm thinking it may be an issue with  
>     > changing buddywatch state on so many buddies so quickly.  Also,
>     the  
>     > cpu usage is pegged at 100% for around 3 minutes after it reboots,  
>     > FWIW.
>     >
>     > Anyone else experiencing rebbots on the 601?  Advice is really
>     needed!
>     >
>     > Thanks
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