I spoke with Polycom support recently. By default the transport is set to DNSnaptr but should be set to TCPpeferred. I have written about it here: <a href="http://justinhamade.blogspot.com/2007/04/polycom-presence-and-sip-500-errors.html">
http://justinhamade.blogspot.com/2007/04/polycom-presence-and-sip-500-errors.html</a><br><br>And make sure you upgrade. 2.1.1 just came out today with a lot of fixes, upgrade to 2.0 at least.<br><br>Justin<br><br><div><span class="gmail_quote">
On 4/25/07, <b class="gmail_sendername">Brad Sumrall</b> <<a href="mailto:Brads@ftnco.com">Brads@ftnco.com</a>> wrote:</span><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
Hard reset the phone first!<br>Provision and see if it is fixed.<br>No?<br>Upgrade software (watch out for provisioning changes).<br>Still rebooting?<br>Downgrade software.<br>Still rebooting?<br><br>You now have a new door stop!
<br><br>-----Original Message-----<br>From: <a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com</a><br>[mailto:<a href="mailto:asterisk-users-bounces@lists.digium.com">asterisk-users-bounces@lists.digium.com
</a>] On Behalf Of Doug Garstang<br>Sent: Wednesday, April 25, 2007 7:04 PM<br>To: Asterisk Users Mailing List - Non-Commercial Discussion<br>Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!<br><br>That used to happen to us _ALL_ the time. Sometimes you'd just have to
<br>press the 'Directory' key and the phone would instantly reboot. It was<br>very easy to reproduce and Polycom where useless at admitting it might<br>be a problem. It occurred on several phones. Funnily enough, the phone
<br>it was most reproducable on was a 601 being used as a Receptionist phone<br>with 3 sidecars... and about 35 buddies being watched. Hmmm!<br><br>Russ Beaupre wrote:<br>> We had a situation where the 601 base went missing and the electrical
<br>> connection between the side cars and the 601 was broke. Might be<br>> worth a look to see if the phone got damaged.<br>><br>><br>> -----Original Message-----<br>> From: Jerry Jones <<a href="mailto:jjones@danrj.com">
jjones@danrj.com</a>><br>> To: Asterisk Users Mailing List - Non-Commercial Discussion<br>> <<a href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</a>><br>> Date: Tue, 24 Apr 2007 12:27:46 -0500
<br>> Subject: Re: [asterisk-users] Polycom SP 601 Reboot Issue- Help!<br>><br>> The only reboot issue I have with 1 sidecar is the side car deciding<br>> to randonly rebbot, not the phone itself<br>
><br>> Perhaps upgrading to 2.1 will help?<br>><br>><br>> On Apr 24, 2007, at 10:51 AM, J French wrote:<br>><br>> > I have a Polycom 601 with 3 expansion modules running 2.0.3. We<br>> > have Buddywatch set up on around 42 users on the expansion
<br>> > modules. We are experiencing reboots on the 601. Today it<br>> > happened twice after users paged through the phones. The page<br>> > groups have about 23 phones each. There is a third page group
<br>> > comprising all 46 phones. I'm thinking it may be an issue with<br>> > changing buddywatch state on so many buddies so quickly. Also,<br>> the<br>> > cpu usage is pegged at 100% for around 3 minutes after it reboots,
<br>> > FWIW.<br>> ><br>> > Anyone else experiencing rebbots on the 601? Advice is really<br>> needed!<br>> ><br>> > Thanks<br>> > _______________________________________________
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</a><br></blockquote></div><br><br clear="all"><br>-- <br>Justin