[Asterisk-Users] pause between queue calls for agents

[Adrian Carter]

How would one go about incorporating that into the Dialplan ? I saw 
those with the release of 1.2, but they seem to be more geared towards 
'static' agents or the like... Not so much dynamic agents....

But i guess looking at their description, if one was to pause on all 
queues that the Local/XXX was an agent of, you could achieve the 
original posters desired out come and mine as well! :)

So is there a 'on hangup from agent call' dial plan trigger or something? :)

Also, slightly different topic, same kinda thing though.. how could one 
get a global 'queue position' for the caller-announcements ... i.e.... 
if 3 queues running with 3 callers, then how could one have a 'global' 
queue position.

And for those that say "How would it know which was 'next in queue' 
across 3 queues with the same agents logged in"? Easy, same way a local 
queue works: By taking the next highest priority/longest held call as 
the 'next' call, and then work back using those metrics. Hmm.. that 
would work well with a Global "Agent WrapUp Time"....

Hrm.....

BJ Weschke wrote:

>On 1/13/06, MorelCom <morel.mosolff at native-instruments.com> wrote:
>  
>
>>Hi,
>>
>>I want to setup a pause/break between calls coming from a queue to an agent.
>>
>>If an agent is logged in only in one queue the wrapuptime parameter works. But
>>what can I do if the same agent is in more then one queue?
>>
>>I found no parameter to configure a pause after a (incomeing) call and the
>>next call
>>
>>(asterisk CVS-HEAD-04 / polycom ip500 sip phones)
>>
>>    
>>
>
> With 1.2 and above, you can use PauseQueueMember and UnpauseQueueMember.
>
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-- 
Adrian Carter
Technical Manager
Leading Edge Internet

Web	  http://www.lei.net.au http://support.lei.net.au
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