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How would one go about incorporating that into the Dialplan ? I saw
those with the release of 1.2, but they seem to be more geared towards
'static' agents or the like... Not so much dynamic agents....<br>
<br>
But i guess looking at their description, if one was to pause on all
queues that the Local/XXX was an agent of, you could achieve the
original posters desired out come and mine as well! :)<br>
<br>
So is there a 'on hangup from agent call' dial plan trigger or
something? :)<br>
<br>
Also, slightly different topic, same kinda thing though.. how could one
get a global 'queue position' for the caller-announcements ... i.e....
if 3 queues running with 3 callers, then how could one have a 'global'
queue position.<br>
<br>
And for those that say "How would it know which was 'next in queue'
across 3 queues with the same agents logged in"? Easy, same way a local
queue works: By taking the next highest priority/longest held call as
the 'next' call, and then work back using those metrics. Hmm.. that
would work well with a Global "Agent WrapUp Time"....<br>
<br>
Hrm.....<br>
<br>
BJ Weschke wrote:
<blockquote
cite="mid79cf6330601130642m6700ed8ay9c5bad6e913e991d@mail.gmail.com"
type="cite">
<pre wrap="">On 1/13/06, MorelCom <a class="moz-txt-link-rfc2396E" href="mailto:morel.mosolff@native-instruments.com"><morel.mosolff@native-instruments.com></a> wrote:
</pre>
<blockquote type="cite">
<pre wrap="">Hi,
I want to setup a pause/break between calls coming from a queue to an agent.
If an agent is logged in only in one queue the wrapuptime parameter works. But
what can I do if the same agent is in more then one queue?
I found no parameter to configure a pause after a (incomeing) call and the
next call
(asterisk CVS-HEAD-04 / polycom ip500 sip phones)
</pre>
</blockquote>
<pre wrap=""><!---->
With 1.2 and above, you can use PauseQueueMember and UnpauseQueueMember.
--
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Adrian Carter
Technical Manager
Leading Edge Internet
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