[Asterisk-Users] Recording Calls at the phone

[Michael Sampson]

Starting and stopping the recording is based off of the message taking 
software which knows when I call is going on. They do make recording 
devices that go in between the headset and phone, but they take 
batteries. I can't really have a recording device running off batteries 
in a call center. I think I'm just going to get SIP to FXO adapters and 
run the recording control off the FXO port.

Michael Sampson
Information Systems Manager
Customer Contact Services
msampson at yourccsteam.com
952-936-4000



Ioan Indreias wrote:

>A (too) simple sollution to your problem is to take the analog audio from
>your IP phone using a module atached between the curly handset cord and
>the base unit of the IP phone - like
>http://www.quasarelectronics.com/tre156.htm
>
>So, basically you need to change the old "RJ11 - 1/8 inch recording -
>RJ11" system you have used to a new one with "RJ10 - 1/8 inch recording -
>RJ10".
>Sure, this solution works only if the handeset it is attached through a
>RJ10 port to the handset.
>
>I do not know exactly how your software will deal with this change as
>there should be a mechnism to start & stop recording based on the audio
>level injected into PC's audio card (mic port).
>
>Hope it helps.
>
>Ioan Indreias
>Modulo Consulting - http://www.modulo.ro
>
>
>
>  
>
>>I'm not really trying to monitor anything on the asterisk box at all. I
>>guess this is more of an SIP phone question. Really all I need is to get
>>the audio from an SIP phone, both the caller and callie, to a 1/8th inch
>>stereo jack that I can plug into a mic input.
>>
>>Michael Sampson
>>Information Systems Manager
>>Customer Contact Services
>>msampson at yourccsteam.com
>>952-936-4000
>>
>>
>>
>>Douglas Garstang wrote:
>>
>>    
>>
>>>On Demand-monitoring? If your referring to monitoring specific agents
>>>calls, I'm still trying to work out how to do that. You can either
>>>monitor all calls for a queue, or all calls for all agents, but not all
>>>calls for a specific agent. I tried to use the Monitor() command on it's
>>>own to start recording when an agent receives a call, but that does not
>>>appear to work.
>>>
>>>-----Original Message-----
>>>From: Francesco Peeters (Asterisk) [mailto:francesco at fampeeters.com]
>>>Sent: Friday, January 06, 2006 7:53 AM
>>>To: Asterisk Users Mailing List - Non-Commercial Discussion
>>>Cc: Asterisk Users Mailing List - Non-Commercial Discussion
>>>Subject: Re: [Asterisk-Users] Recording Calls at the phone
>>>
>>>
>>>On Fri, January 6, 2006 15:37, Michael Sampson said:
>>>
>>>
>>>      
>>>
>>>>I work for a call center and we are looking at using asterisk to have
>>>>our operators take calls. Our message taking software records all the
>>>>calls on the operators computers. Right now we use these recording
>>>>controls from radio shack that plug in between the wall jack and the
>>>>phone and plug in via a 1/8 inch stereo connector to the mic input on
>>>>the computer. If I buy an IP phone I can't do that. I could get an FXO
>>>>adapter and regular phones, but I'm looking to get as little equipment
>>>>as possible. Radio shack makes a recording control that plugs in to a
>>>>2.5 mm headset jack, but it takes batteries so thats not going to work
>>>>
>>>>Does anyone else do something similar? Does anyone have any ideas about
>>>>what producs/setup would work for this.
>>>>
>>>>
>>>>
>>>>        
>>>>
>>>Asterisk has a built in monitoring system. You can chose to do Always,
>>>Never or On Demand monitoring, depending on your setup and dialplan
>>>
>>><http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor>
>>>
>>>Good luck!
>>>
>>>
>>>
>>>      
>>>
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>>
>
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