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<tt>Starting and stopping the recording is based off of the message
taking software which knows when I call is going on. They do make
recording devices that go in between the headset and phone, but they
take batteries. I can't really have a recording device running off
batteries in a call center. I think I'm just going to get SIP to FXO
adapters and run the recording control off the FXO port.</tt>
<pre class="moz-signature" cols="72">Michael Sampson
Information Systems Manager
Customer Contact Services
<a class="moz-txt-link-abbreviated" href="mailto:msampson@yourccsteam.com">msampson@yourccsteam.com</a>
952-936-4000</pre>
<br>
<br>
Ioan Indreias wrote:
<blockquote
cite="mid58903.86.106.184.237.1136657373.squirrel@webmail.modulo.ro"
type="cite">
<pre wrap="">A (too) simple sollution to your problem is to take the analog audio from
your IP phone using a module atached between the curly handset cord and
the base unit of the IP phone - like
<a class="moz-txt-link-freetext" href="http://www.quasarelectronics.com/tre156.htm">http://www.quasarelectronics.com/tre156.htm</a>
So, basically you need to change the old "RJ11 - 1/8 inch recording -
RJ11" system you have used to a new one with "RJ10 - 1/8 inch recording -
RJ10".
Sure, this solution works only if the handeset it is attached through a
RJ10 port to the handset.
I do not know exactly how your software will deal with this change as
there should be a mechnism to start & stop recording based on the audio
level injected into PC's audio card (mic port).
Hope it helps.
Ioan Indreias
Modulo Consulting - <a class="moz-txt-link-freetext" href="http://www.modulo.ro">http://www.modulo.ro</a>
</pre>
<blockquote type="cite">
<pre wrap="">I'm not really trying to monitor anything on the asterisk box at all. I
guess this is more of an SIP phone question. Really all I need is to get
the audio from an SIP phone, both the caller and callie, to a 1/8th inch
stereo jack that I can plug into a mic input.
Michael Sampson
Information Systems Manager
Customer Contact Services
<a class="moz-txt-link-abbreviated" href="mailto:msampson@yourccsteam.com">msampson@yourccsteam.com</a>
952-936-4000
Douglas Garstang wrote:
</pre>
<blockquote type="cite">
<pre wrap="">On Demand-monitoring? If your referring to monitoring specific agents
calls, I'm still trying to work out how to do that. You can either
monitor all calls for a queue, or all calls for all agents, but not all
calls for a specific agent. I tried to use the Monitor() command on it's
own to start recording when an agent receives a call, but that does not
appear to work.
-----Original Message-----
From: Francesco Peeters (Asterisk) [<a class="moz-txt-link-freetext" href="mailto:francesco@fampeeters.com">mailto:francesco@fampeeters.com</a>]
Sent: Friday, January 06, 2006 7:53 AM
To: Asterisk Users Mailing List - Non-Commercial Discussion
Cc: Asterisk Users Mailing List - Non-Commercial Discussion
Subject: Re: [Asterisk-Users] Recording Calls at the phone
On Fri, January 6, 2006 15:37, Michael Sampson said:
</pre>
<blockquote type="cite">
<pre wrap="">I work for a call center and we are looking at using asterisk to have
our operators take calls. Our message taking software records all the
calls on the operators computers. Right now we use these recording
controls from radio shack that plug in between the wall jack and the
phone and plug in via a 1/8 inch stereo connector to the mic input on
the computer. If I buy an IP phone I can't do that. I could get an FXO
adapter and regular phones, but I'm looking to get as little equipment
as possible. Radio shack makes a recording control that plugs in to a
2.5 mm headset jack, but it takes batteries so thats not going to work
Does anyone else do something similar? Does anyone have any ideas about
what producs/setup would work for this.
</pre>
</blockquote>
<pre wrap="">Asterisk has a built in monitoring system. You can chose to do Always,
Never or On Demand monitoring, depending on your setup and dialplan
<a class="moz-txt-link-rfc2396E" href="http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor"><http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor></a>
Good luck!
</pre>
</blockquote>
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<pre wrap=""><!---->
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