[Asterisk-Users] Recording Calls at the phone

[Moises Silva]

why dont use ChanSpy or Monitor? An  AGI or MAGI script would let you
monitor all the incoming and/or outgoing calls of anyone, taking the
info from a database will make it flexible so you can add more
"monitored people", and then download the audio via web, or even email
it to who it may concern.

On 1/9/06, Michael Sampson <msampson at yourccsteam.com> wrote:
>  Starting and stopping the recording is based off of the message taking
> software which knows when I call is going on. They do make recording devices
> that go in between the headset and phone, but they take batteries. I can't
> really have a recording device running off batteries in a call center. I
> think I'm just going to get SIP to FXO adapters and run the recording
> control off the FXO port. Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson at yourccsteam.com
> 952-936-4000
>
>
>  Ioan Indreias wrote:
>  A (too) simple sollution to your problem is to take the analog audio from
> your IP phone using a module atached between the curly handset cord and
> the base unit of the IP phone - like
> http://www.quasarelectronics.com/tre156.htm
>
> So, basically you need to change the old "RJ11 - 1/8 inch recording -
> RJ11" system you have used to a new one with "RJ10 - 1/8 inch recording -
> RJ10".
> Sure, this solution works only if the handeset it is attached through a
> RJ10 port to the handset.
>
> I do not know exactly how your software will deal with this change as
> there should be a mechnism to start & stop recording based on the audio
> level injected into PC's audio card (mic port).
>
> Hope it helps.
>
> Ioan Indreias
> Modulo Consulting - http://www.modulo.ro
>
>
>
>
>
>  I'm not really trying to monitor anything on the asterisk box at all. I
> guess this is more of an SIP phone question. Really all I need is to get
> the audio from an SIP phone, both the caller and callie, to a 1/8th inch
> stereo jack that I can plug into a mic input.
>
> Michael Sampson
> Information Systems Manager
> Customer Contact Services
> msampson at yourccsteam.com
> 952-936-4000
>
>
>
> Douglas Garstang wrote:
>
>
>
>  On Demand-monitoring? If your referring to monitoring specific agents
> calls, I'm still trying to work out how to do that. You can either
> monitor all calls for a queue, or all calls for all agents, but not all
> calls for a specific agent. I tried to use the Monitor() command on it's
> own to start recording when an agent receives a call, but that does not
> appear to work.
>
> -----Original Message-----
> From: Francesco Peeters (Asterisk) [mailto:francesco at fampeeters.com]
> Sent: Friday, January 06, 2006 7:53 AM
> To: Asterisk Users Mailing List - Non-Commercial Discussion
> Cc: Asterisk Users Mailing List - Non-Commercial Discussion
> Subject: Re: [Asterisk-Users] Recording Calls at the phone
>
>
> On Fri, January 6, 2006 15:37, Michael Sampson said:
>
>
>
>
>  I work for a call center and we are looking at using asterisk to have
> our operators take calls. Our message taking software records all the
> calls on the operators computers. Right now we use these recording
> controls from radio shack that plug in between the wall jack and the
> phone and plug in via a 1/8 inch stereo connector to the mic input on
> the computer. If I buy an IP phone I can't do that. I could get an FXO
> adapter and regular phones, but I'm looking to get as little equipment
> as possible. Radio shack makes a recording control that plugs in to a
> 2.5 mm headset jack, but it takes batteries so thats not going to work
>
> Does anyone else do something similar? Does anyone have any ideas about
> what producs/setup would work for this.
>
>
>
>
>  Asterisk has a built in monitoring system. You can chose to do Always,
> Never or On Demand monitoring, depending on your setup and dialplan
>
> <http://www.voip-info.org/wiki/index.php?page=Asterisk+cmd+Monitor>
>
> Good luck!
>
>
>
>
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