[Asterisk-Users] call center: agents, queues, sip

[Henry Devito]

MessageIf you use AgentCallBack  * doesn't keep the call up.
  ----- Original Message ----- 
  From: dovb 
  To: asterisk-users at lists.digium.com 
  Sent: Monday, March 28, 2005 8:50 PM
  Subject: [Asterisk-Users] call center: agents, queues, sip


  Hi,

  I am doing some tests with Asterisk's ACD capability, and as far as I could go I have realized that each agent defined in agents.conf must keep a session (call) open with Asterisk in order to be considered online. When a user calls, the agent receives a beep notification in his softphone and he answers to the pending call in the open channel and after the call ends he remains on the open channel.

  My question is about the session that remains open between each agent and *... Does it maintain an RTP session open? Could several agents (with open channels) overload the network? What messages are sent between an open (but on hold) channel and *? 

  Why does the agent has to be always "connect"? Is there a way to close the connection and have * to call the correct agent when a call arrives?

  Thank you!
  Dov


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