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<DIV><FONT face=Arial size=2>If you use AgentCallBack * doesn't keep the
call up.</FONT></DIV>
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<DIV style="FONT: 10pt arial">----- Original Message ----- </DIV>
<DIV
style="BACKGROUND: #e4e4e4; FONT: 10pt arial; font-color: black"><B>From:</B>
<A title=dovb@terra.com.br href="mailto:dovb@terra.com.br">dovb</A> </DIV>
<DIV style="FONT: 10pt arial"><B>To:</B> <A
title=asterisk-users@lists.digium.com
href="mailto:asterisk-users@lists.digium.com">asterisk-users@lists.digium.com</A>
</DIV>
<DIV style="FONT: 10pt arial"><B>Sent:</B> Monday, March 28, 2005 8:50
PM</DIV>
<DIV style="FONT: 10pt arial"><B>Subject:</B> [Asterisk-Users] call center:
agents, queues, sip</DIV>
<DIV><BR></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2>Hi,</FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>I am doing some
tests with Asterisk's ACD capability, and as far as I could go I have realized
that each agent defined in agents.conf must keep a session (call) open with
Asterisk in order to be considered online. When a user calls, the agent
receives a beep notification in his softphone and he answers to the pending
call in the open channel and after the call ends he remains on the open
channel.</FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>My question is
about the session that remains open between each agent and *... Does it
maintain an RTP session open? Could several agents (with open channels)
overload the network? What messages are sent between an open (but on hold)
channel and *? </FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>Why does the agent
has to be always "connect"? Is there a way to close the connection and have *
to call the correct agent when a call arrives?</FONT></SPAN></DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial
size=2></FONT></SPAN> </DIV>
<DIV><SPAN class=984154502-29032005><FONT face=Arial size=2>Thank
you!<BR>Dov</FONT></SPAN></DIV>
<P>
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